Sales Front Desk Associate for Dog Grooming

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound Sugar Land/Missouri City TX, focused on selling memberships while providing exceptional service to every customer. You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products. This position has huge opportunity for growth while bringing fulfillment in your career.

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Qualifications:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

We are looking for a compassionate dog lover who is self-motivated, outgoing, and sales-oriented to advance their career through our training path to become a Scenthound Manager!

Confidence in selling services and products

Ability to connect with customers (both canine and human!)

Ability to learn our products and services to educate the dog parents

Scheduling appointments efficiently

Benefits:

Employee discounts

$12-$14 per hour plus an additional $4-$6 per hour from the center's shared tip pool

Flexible schedule - No Sundays or early mornings or late nights!

Direct career growth path to Management positions, like Assistant Manager or Manager

Competitive hourly base pay, plus shared tips

Merit-based pay increases

Complimentary monthly service for your pet

Responsibilities:

You will answer phone calls, schedule customer appointments, greet customers and their dogs, in addition to promoting memberships and products

Drive membership and retail sales and service add-ons through health and wellness education

Develop membership leads by following up with potential members

Answer phone calls, schedule appointments, manage customer profiles and records

Manage cash drawer - responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Keep the reception area clean and presentable

Speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and re-book ratio – through memberships, service add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards