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Customer Care Representative
Customer Care RepresentativeDawson • Columbus, OH, US
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Customer Care Representative

Customer Care Representative

Dawson • Columbus, OH, US
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  • [job_card.temporary]
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Job Description

Job Description



Customer Care Representative
Healthcare
$21.00 per hour
Monday-Friday, 9:30am-6:00pm EST
6-Month Contract with Potential to Hire
Why You’ll Love This Job:
  • Stable, growing, essential business
  • A team that loves working there and a team that knows the work they do makes a difference
  • Culture rooted in its people and their passions
What You’ll Do:
  • Handle a volume of 15-30 B2B inbound calls a day and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
  • Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
  • Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
  • Route special orders using the appropriate process and provide pricing information upon request
  • Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
  • Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
  • Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
  • Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary
What We’re Looking For:
  • One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
  • Ability to work M-F, 9:30am-6:00pm EST, no schedule changes are accommodated
  • Reliability and strong attendance are extremely important
  • Strong computer skills; basic understanding of MS Outlook, Word and Excel
  • Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
  • Able to diffuse an upset customer or an intense situation
  • Excellent attention to detail and accuracy, along with communication skills
  • Emergency Medical or Hospital-related experience a plus
Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.
About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.

#INDCSR
#ZR
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Customer Care Representative • Columbus, OH, US

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