Technical Writer

Job Requisition for TSC, Plano TX

Position - HVAC Field Technical Consultant

General Responsibilities

1. Assist in the creation and maintenance of service and installation manuals.

2. Provide on-site technical support to our business partners and their local contractors as needed. This will include trouble shooting, preconstruction visits, cover inspections, and factory commissioning.

3. Provide remote technical support.

4, Provide internal and external product applications support to our partners and sales team.

5. Provide product specific service and installation training. Such trainings may include but are not limited to the following products:

Ø Traditional residential split systems: gas, heat pump, and electric.

Ø Single phase and three phase VRF equipment

Ø Air to water equipment including hydronic heating and modular chillers

6. Assist our sales team with technical questions and or related issues as needed.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Qualifications and Requirements

- STEM degree or equivalent experience

- 5+ years directly related applied HVAC experience

- Proficiency with MS Word, MS Power Point, Excel, and Adobe

- Strong HVAC service and installation experience

- HVAC construction background

- Centralized/BMS controls experience is a plus

Requirements

- Must be a strong and effective communicator

- Ability to complete projects within targeted deadline

- Self-motivated

- Strong organizational skills

- Travel up to 60% may be required at times.

- Strong time management skills

- Flexibility