Program Manager, L&D, Clinical & Doctor Development

Program Manager

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 50 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Job Summary

This Program Manager is an important part of the Clinical and Doctor Development L&D team and will partner cross-functionally with the HR, L&D, Clinical Support and Operations teams to deliver clinical and doctor development programs, projects, and processes. This includes planning, communication, execution, and measurement of learning solutions. The Clinical and Doctor Development Program Manager approaches work with a data-driven, process-oriented mindset. Responsibilities include enabling the administration of onboarding processes, managing program enrollments and cohorts, and continuous improvement of these processes and programs. The Program Manager will possess excellent cross-group collaboration and communication skills and must have the ability to work effectively with all levels of the organization. This person is a self-starter and can execute under minimal supervision. They must be a strong communicator and collaborator; able to seek new ways of doing things, open to new ways of thinking, and demonstrate agility in unfamiliar situations. This role will report to the Director, Clinical and Continuing Education.

Essential Responsibilities

• Manages L&D programs from end-to-end, including communication and enrollment of participants and program analysis.
• Oversees the logistics and administration of multiple Clinical and Doctor Development learning programs in partnership with L&D coordinators.
• Plans, organizes, and executes tasks and activities with urgency and in accordance with delegated assignments.
• Communicates with learners and cross-functional business partners as needed to support program enrollment, participation and learning materials.
• Serves as the first point of contact for all questions from program participants regarding programs and escalates issues as needed to the various program owners.
• Manages learning cohorts across multiple training events, primarily during the onboarding processes.
• Manages course materials and rosters.
• Assists with creating and revising learning deliverables and materials.
• Serves as facilitator / producer or co-facilitator / producer of select learning programs and activities.
• Reviews processes for registration, enrollment and reporting to increase operational efficiencies.
• Produces analysis of program trends and reports on program performance, identifying opportunities for optimization.
• Understands and manages program metrics, including working with the Finance department to gather, define and report on business impacts of learning programs.
• Generates weekly, monthly, quarterly, and year-end learning reports to find trends, learn outcomes, and show program results using creative and visually appealing means for presenting findings (e.g., infographics.) Produce / facilitate as needed.
• Demonstrates a commitment to professional and personal growth by initiating dialogue with team members, attends learning events, engages in self-directed learning and focuses on professional development goals.
• Other duties as assigned.

Requirements / Qualifications

Education Level : Bachelor's Degree or equivalent work experience. 2-3 years in Specialist / Coordinator role with program / project experience, preferably in L&D, Talent Management, or HR. Proven work experience in project management, preferably for end-to-end programs. Strong organizational skills including attention to detail and multi-tasking skills. Ability to manage competing priorities while working independently with limited supervision. Experience identifying and assigning tasks to program team members; tracking to ensure completion. Strong analytical skills and advanced problem-solving skills. Experience with learning measurement and evaluation processes preferred. Ability to effectively organize, structure, prepare and / or present data. Flexibility and agility to be proactive in a fast paced, changing environment. Strong integrity with ability to maintain a high level of confidentiality. Strong written and verbal communication skills; ability to communicate with individuals at all levels of the organization. Advanced Proficiency in MS Excel, MS Word, PowerPoint, SharePoint. Some experience with project management methodologies, software, tools, etc. Preferred Salary range : $73,000 ~ $86,000