Senior Software Engineer – ServiceNow

Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.

Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.

Responsibilities:

• Contribute at an advanced level to the enhancements and on-going operation of ServiceNow.
• Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into the platform.
• Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations.
• Automate legacy processes using available ServiceNow workflows and best practices.
• Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting
• Work closely with the business areas and application support teams to improve business processes.
• Maintain a consistently large, and often dynamic workload ensuring adherence to security best practices and standards for various platforms.
• Performing data analysis by creating and executing complex queries, interpreting results, and communicating findings to technical and non-technical audiences