Operation Supervisor

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Responsibilities

Reporting to the Director of Operations, the Operations Supervisor oversees the operations of the facility, including maintenance, repairs, fire safety, kitchen operations, and security, during his / her assigned shift. He / she also works closely with the management team to optimize the delivery of program goals and client services.

Program / Facilities

• Supervises and provides leadership and training for operations staff during his / her assigned shift.
• performs the duties of operations staff in their absence, including but not limited to the cook, security, and maintenance positions.
• Ensures the safety of clients and staff by complying with all safety requirements.
• Screens client arrivals for immediate needs, provides services, and / or makes appropriate referrals, as mandated by the program.
• Supervises security staff during the assigned shift.
• Assists in monitoring resident / client medication as required.
• Supervises maintenance staff during the assigned shift.
• Supervises kitchen staff and operations as required by the program.
• Enforces building rules and regulations and reports discrepancies to the Director of Operations.
• Assists with client relocations as needed.
• Supervises and / or performs building security operations and front-desk duties, as needed.
• Performs emergency response, including CPR, defibrillation, AED, and first aid, as needed.
• Assesses facility maintenance needs.
• Reports emergency facility issues as required.
• Oversees all incident reporting and appropriate log entries during assigned shifts, as required in the incident reporting policy.
• Works closely with the Director of Operations to monitor the coverage of assigned staff to ensure compliance.

Qualifications

Education and Experience

Licenses

DHS Funded Programs :

Non-DHS Funded Programs :

All Programs :

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include :