Service Advisor

Job Summary:

Dutton Motor Company in Riverside is a fast-paced automotive dealership looking for an ambitious and customer oriented Service Advisor to join our team. The Service Advisor is a vital member of our team, acting as a liaison between the customer and the technician group to ensure appropriate service, customer satisfaction and profit.

Compensation & Benefits:

This position is a full time position and offers a competitive salary commensurate with experience. The Service Advisor also benefits from a comprehensive benefits package including health, dental, vision and employer-matched 401K.

Responsibilities:

• Welcome service customers in a professional and engaging manner

• Listen to customers and accurately understand and diagnose their service needs

• Establish a rapport with customers by finding out their preferences

• Properly communicate service and repair recommendations to the customer

• Verify that the customer is purchasing the services or items that they want

• Establish, monitor, and recover compliance on all warranty and repairs

• Ensure that all quality and process standards are met before returning the vehicle to the customer

• Prepare customer documents and maintain all required records

• Follow up with customers on any concerns they may have after service

• Negotiate final payment with customers

• Ensure that all follow-up items are completed before returning the vehicle to the customer

• Communicate daily with the shop manager to ensure that all objectives are met

• Develop and maintain a team-based atmosphere and process improvements within the Service department

• Maintain a pleasant, friendly, and professional sales atmosphere

Requirements:

• High School Diploma or equivalent

• 3+ years of service advisor experience in a dealership/retail environment

• Proven customer service experience, organizational, and multitasking abilities

• Computer savvy and knowledgeable of automotive terminology

• Must possess and maintain a valid driver’s license

• Knowledge of federal/state regulations related to automotive repairs

• Ability to work flexible hours

• Ability to work independently and handle multiple tasks

EEOC Statement:

Dutton Motor Company is an Equal Opportunity Employer and complies with all Federal and State laws prohibiting discrimination in hiring, promoting, training and other employment decisions on the basis of race, color, creed, age, sexual orientation, gender identity, national origin, religion, or other legally protected classifications.