Technician

Technician

FLSA Classification: Exempt

Reports to: Operations Manager

Job Description Summary/Objective:
The Technician is responsible for inspecting, troubleshooting, and repairing vacuum trucks and related equipment, ensuring they meet safety and operational standards.

Driving Responsibilities:
Driving is a fundamental requirement of all shop roles at Vac2Go. Employees must safely and efficiently operate vehicles and adhere to all federal and state driving regulations to support daily operations and customer needs

Essential Functions:

• Review the Plan of the Day board and monitor for updates throughout the day.
• Execute repairs according to the Plan of the Day.
• Conduct all required preventative maintenance.
• Manage inventory of parts and equipment, requesting approval to order as needed.
• Run diagnostics on all trucks and equipment.
• Check in vehicles upon return, completing and submitting Check-In Sheets for approval.
• Perform Check-In/Check-Out procedures.
• Perform bag changes as needed for each vehicle.

• Maintain accurate and updated documentation in the Fleet Management system for DOT requirements and submit it to the Operations Manager daily.
• Manage time effectively to execute the Plan of the Day and address unplanned customer needs.
• Monitor the shop for safety concerns and address issues immediately.
• Communicate changes in the Plan of the Day to the Mechanic and update the team proactively.
• Ensure required parts are available or on order before beginning repairs.
• Diagnose and identify the root cause of issues.
• Determine the best path forward to execute necessary repairs and maintenance quickly and safely.
• Balance cost efficiency and quality in decision-making.
• Troubleshoot common vacuum truck and equipment repair needs.
• Decide whether a repair or replacement is the most efficient solution.
• Identify issues that immediately impact the ability to meet customer needs.
• Deliver basic training to customers about each vacuum truck and equipment type as needed.
• Address daily customer questions and concerns via phone, email, and in-person interactions promptly and professionally.
• Follow up consistently and timely for all customer requests.

Work Environment:

• Conditions representative of those encountered while performing essential functions. Reasonable accommodation made for individuals with disabilities.

Physical Demands:

• Frequent communication with others; ability to remain stationary for prolonged periods.
• Walking, handling, and reaching with hands and arms.
• Ability to lift to 50 lbs. frequently.
• Climbing in and out of trucks, as well as climbing up onto trucks for cleaning, repair, and/or maintenance purposes.

Travel Required:

• Travel may be required for training or attending industry events.
• Local travel required. Regional travel may occasionally be required to support other branches.

Required education, experience and Driving Requirements:

• High School Diploma or GED required.
• A minimum of 2 years of driving experience in accordance with CDL or Non-CDL requirements is required.
• 1-3 years of experience with both automatic and manual equipment.
• Must have a valid driver’s license and a current DOT certification (CDL or Non-CDL).
• Able to provide 10 years of employment history.
• Proficient knowledge of electrical and hydraulics.
• Ability to operate diagnostic systems and understand results.
• Good communication skills, both written and oral.
• Proficiency in Microsoft Office.

Work authorization/security clearance requirements:

• Must be authorized to work in the United States.

Manual Lifting Requirements Standard
Manual material handling and movement is a component of almost every single job in our shop. Typically, it involves lifting, lowering, pushing, pulling, gripping, pinching, carrying, and holding objects to some degree, whether by hand or with some form of mechanical lift or assistance. Each of these handling activities exposes the employee and the shop to the potential of personal injury or property damage. To reduce overall injuries, we are aiming our efforts at reducing material handling hazards to our employees.

Vac2Go Ergonomic Guidelines

• The maximum weight to be lifted by one employee with two hands is 50 pounds.
• Two people working together in tandem can lift 50–100 lbs.
• For anything over 100lbs, mechanical means must be used at all times.
• Work within your power zone. Keep weight centered on your torso and as close to your body as practical.
  1. Avoid twisting and turning while lifting.
• Push versus pull as often as possible.
• Always ensure you know the weight of an object before attempting to lift or carry it.

Types of mechanical means available to assist:

• Forklifts
  1. Use the appropriately rated forklift.
• Dollies/Pallet movers/Carts
• Do not overload the device.

Affirmative Action/EEO statement: Vac2Go is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.