Technical Service Sales Rep.

Technical Inside Sales Representative

Applied Industrial Technologies understands your need to use the right products for the right applications. As your industrial supplies partner, you can expect immediate solutions for all your rubber product's needs. And, if you need other industrial components and solutions, we carry a complete stock of maintenance repair items, including fluid power components, bearings, linear components, power transmission components, specialty maintenance, and mill supplies. Our North American network of 430 locations and seven distribution centers ensures that you get the right part at the right time. For one-stop shopping of all your industrial components, count on Applied.

We value our talented employees, and whenever possible, strive to help one of our associates grow professionally before recruiting new talent for our open positions. If you think the open position you see is right for you, we encourage you to apply!

Position Summary :

A Technical Sales & Service Representative (TSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The TSSR is an integral part of the Applied sales team and interacts with Applied's customers by providing them with information to address inquiries regarding products and services.

This is a full-time permanent position located in Fort Worth, Texas!

In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy :

A lasting career Career paths are available in sales, management, and operations throughout the country

Professional development and training

Team oriented company culture where it's called work for a reason but have fun in the process

Join a local team with company backing

Essential Functions & Responsibilities :

Sell company products and services to customers by processing orders, price, and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.

Maintains responsibility of orders from quotation to collection :

Select and specify a variety of products utilizing a variety of proprietary and vendor-supplied tools / software.

Responds to customer inquiries.

Processes customers' orders and send order acknowledgements.

Review customer purchase orders for special conditions / documentation

Checks availability and verifies ship dates.

Increases order size by suggesting related items, explaining features, and checking customer's buying history.

Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.

Promotes and maintains effective working relationships with suppliers and customers

Negotiates pricing and delivery with vendors when necessary.

Works closely with Outside Salesman in soliciting business, executing order transactions, and maintaining superior customer service levels.

Communicates effectively and participates positively as a member of the Branch / Division inside sales team (e.g. sharing workload when possible, picking incoming phone calls, etc.)

Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem-solving skills, attention to detail, and developing a friendly but professional relationship with customers.

Maximizes gross margin by ensuring superior service, problem solving, and technical expertise.

Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.

Reviews open customer order reports and acts on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report / notices, and customer notification, as required.

Other duties as assigned by Management.

Preferred Education / Experience :

Bachelor's Degree preferred, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.

3-5+ years' experience in an Inside Technical Sales / Customer Service / Application Engineer role with an Industrial Distributor preferred.

Previous experience with sizing and selection of :

Industrial & Hydraulic Hose

Power Transmission Products

Lightweight and Heavyweight Conveyor Belt

STAR Hose Distributor

Founded in 1923, Applied Industrial Technologies (NYSE : AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.