Inside Salesperson
We are seeking a driven and motivated sales professional looking for an exciting opportunity to grow with a well-established flooring company. This position offers the opportunity to earn not only a competitive hourly wage but also a commission based on performance. The Inside Salesperson is responsible for consistently delivering outstanding customer service, driving sales growth, and fostering lasting customer relationships.
Essential functions include :
- Providing excellent customer service while greeting guests and guiding them through the selection process.
- Checking samples out and / or scheduling measures using the correct methods and procedures for optimal outcomes and tracking purposes.
- Working with estimators to develop accurate bids and following up with customers using the recommended follow-up procedures to close the sale.
- Order entry, including assigning products to available inventory as available, initiating special orders as needed, and then setting appropriate transfer dates.
- Maintaining open orders and quotes according to company policy to help ensure timely follow-up, customer satisfaction, discover inventory discrepancies, and maximize potential sales.
- Maintaining a clean and organized sales area, showroom, warehouse, and property, including but not limited to floors, dusting, sample inventories, restrooms, placing price tags as needed, etc.
- Depending on the store, some salespeople may also be required to perform warehouse duties in conjunction with their salesperson duties. See the warehouse job description for more details.
Competencies include :
Client Service - Responds to the clients and anticipates their needs.Conflict Resolution - Works to resolve differences and maintain work relationships.Decision Making - Makes decisions and takes responsibility for them.Ethics - Fosters a diverse and respectful workplace.Even Temperament - Controls emotions without retaliating against negative behavior.Excellent Communication - Uses language effectively to gather information and facilitate an exchange of ideas.Flexibility - Adapts to changes while remaining focused on goals and applies knowledge to new circumstances.Initiative - Remains proactive when suggesting improvements and solving problems.Interpersonal Relations - Exhibits respect and understanding of others to maintain professional relationships.Persuasive Communication - Displays verbal and written communication that influences others.Problem Solving - Solves problems while ensuring rules and directives are followed.Punctuality Arrives on time and works a full schedule.Work environment : Retail, store environment, may have a warehouse attached (heat / cold)
Physical demands : Must be able to lift up to 25 pounds occasionally. Repetitive movement of hands and fingers typing and / or writing. Occasional standing, walking, stooping, kneeling, or crouching. Reach with hands and arms, talk and hear.
Travel required : Occasionally between stores (mileage reimbursement available)
Required education and experience :
High School Diploma, GED, or equivalentCustomer Service experienceSales experienceComputer literate, Google Suite, Gmail, Microsoft OfficePreferred education and experience :
Knowledge of RollmasterFlooring knowledge / background