COLLECTION SPECIALIST

Job Description

Job Description

Description :

POSITION SUMMARY : The Collections Specialist is responsible for managing and executing the YMCA’s accounts receivable collection processes in a professional, courteous, and effective manner. This role ensures timely and accurate collection of outstanding balances, maintains clear and supportive communication with members and participants, and upholds the YMCA's mission and commitment to community service while enforcing sound fiscal practices.

OUR CULTURE : Our mission and core values are brought to life by our culture. At the Y, we strive to live our purpose of strengthening communities with intention and purpose every day. We welcome all : we are open to everyone. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We nurture : we support you on your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger, beginning with you.

BENEFITS PACKAGE : We believe meaningful work deserves meaningful perks! As a full-time exempt team member, you’ll enjoy a comprehensive benefits package that includes flexible medical, dental, and vision plans, supplemental insurance options, paid training, generous PTO, and an HSA match. You'll also receive a complimentary nationwide YMCA family membership, exclusive discounts on YMCA programs like swim lessons and camps, and access to our YMCA Retirement Plan—so you can grow, thrive, and plan for your future while making a difference every day.

ESSENTIAL FUNCTIONS :

• Monitors and manages outstanding accounts receivable, including membership, childcare, programs, and other service fees.
• Contacts members and program participants with delinquent accounts via phone, email, and letters.
• Arranges and negotiates payment plans in accordance with YMCA policies.
• Documents all communication and collection activities in the member management system.
• Collaborates with branch staff to ensure timely and accurate resolution of member account issues.
• Escalates accounts appropriately for further action, including collection agencies, when necessary.
• Prepares regular reports on past-due accounts and collection progress for leadership and finance team.
• Assists in maintaining member confidentiality and a high standard of customer service.
• Identifies trends and recommends improvements in billing and collection procedures.
• Provides backup support for front desk operations or membership staff as needed during peak periods.
• Help maintain a positive, inclusive workplace culture reflective of YMCA values.

LEADERSHIP COMPETENCIES :

Requirements : QUALIFICATIONS :

WORK ENVIRONMENT & PHYSICAL DEMANDS :

Job Title : Collection Specialist

Job Code : COL SPEC

FLSA Status : Part-time, Non-exempt

Job Grade : 08 (2024) $39,630 - $49,538

Reports to : Director of Finance

Revision Date : 11 / 2025

Leadership Level : Leader

Primary Function / Department : Corporate