Customer Service/Consumer Specialist

JOB SUMMARY:

Join LALA U.S. as a Customer Service/Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You’ll process high-volume orders, manage product inquiries, and support quality systems—all while helping maintain LALA’s commitment to food safety and customer satisfaction.

RESPONSIBILITIES / DUTIES:

• Accurately process customer orders via phone, email, web, and EDI
• Resolve customer and product inquiries efficiently and professionally
• Serve as the point of contact for consumer feedback, quality issues, and promotional requests
• Generate and maintain quality issue reports
• Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback
• Maintain documentation, shared drives, and corporate quality procedures
• Assist with audits, product evaluations, and training on customer care tools
• Support cross-functional projects and respond to ad-hoc requests
• Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)
• Send complaint samples to external laboratory for analysis and/or identification
• Maintain the customer requirements and customer specifications system

WORK EXPERIENCE / KNOWLEDGE:

• 1–3 years of customer service experience, preferably in Consumer-Packaged Goods
• Strong communication and problem-solving skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Ability to manage multiple priorities in a fast-paced environment
• Comfort with phone, email, and social communication platforms
• Bilingual (English/Spanish) is a plus

FORMAL EDUCATION:

• High School Diploma or GED required
• Associate’s Degree or higher preferred

WORKING CONDITIONS:

• Hybrid role with on-site presence in Dallas, TX as needed
• Standard office setting; occasional lifting (up to 10 lbs.)
• Regular business hours with flexibility based on project needs

Salary Range: $44,000.00 - $52,270.00

Why Join LALA U.S.?

We’re a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.