Program ManagerDevelopment InfoStructure • Camp Springs, MD, US

Program Manager

Development InfoStructure • Camp Springs, MD, US

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Job Description

Company Overview

Development InfoStructure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting-edge technologies such as DevSecOps, AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission-critical solutions that drive digital transformation and operational excellence. Our client-centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high-impact, adaptive solutions that resonate with the unique needs of the public sector.

Job Overview

The Program Manager serves as the primary operational leader for the ICAM-ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a DevOps and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI / UX, and staffing in close coordination with Federal ICAM leadership

This role will be a full-time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as-needed basis. Core hours will be Monday-Friday : 7 : 00 AM - 6 : 00 PM EST, and after-hours support for emergency incidents will be required as needed by USCIS. Position is contingent upon award and client approval.

Primary Duties

Contract Management & Government Relations

Manage and coordinate all ICAM teams; report high-level status of major initiatives to ICAM and CISO leadership
Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities
Respond to data calls and inquiries from USCIS / DHS stakeholders on ICAM-relevant matters
Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison

Agile Project Leadership & Delivery Oversight

Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, GitHub, Microsoft Teams)

Manage risk through a risk management plan and an active risk registry

Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements

Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads

Governance, Stakeholder Engagement, and Communications

Establish governance and stakeholder engagement processes for ICAM programs and releases

Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)

Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes

Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions

User Adoption, Service Desk Enablement, and Training

Coordinate User Acceptance Testing (UAT) as required

Develop learning and training tools for ICAM team members and customers

Develop procedure documents for the USCIS Service Desk to support ServiceNow inquiries

24x7 Support Enablement (Duty Officer)

Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles

Coordinate and schedule support functions to ensure 24x7 coverage

Staffing, Resource Management, and Workforce Actions

Manage all contractor resources and supervise contractor staff performance

Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams

Ensure the CO and COR are notified of each contract employee termination / resignation within five (5) days of occurrence

Compliance, Accessibility, and Reporting

Optimize UI / UX across ICAM applications, including Section 508-compliant, mobile-responsive web applications

Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality

Ensure web-based components are tested using the DHS Trusted Tester methodology by DHS-certified Trusted Testers (provide certification IDs upon request)

Oversee Section 508 deliverables, including Test Plans, Test Results, and Accessibility Conformance Reports (ACRs)

Submit quarterly reporting identifying Trusted Tester population details and provide updates within 10 working days of any population change

Deliverables Management

Manage deliverable routing and acceptance cycle with the ICAM Branch Chief, ICAM Federal Leads, CO, and COR

Track Government review timelines and manage resubmission timelines

Required Qualifications

Education & Experience

Candidates must possess a minimum of ten (10) years of progressively responsible program or project management experience, including at least five (5) years leading complex federal (or similarly regulated) IT / cybersecurity programs with multiple stakeholders and cross-functional delivery teams

Bachelor’s degree in Business, Information Technology, Engineering, Management, or a related discipline is required; in lieu of a degree, candidates must possess fourteen (14) years of progressively responsible experience described above

Ability to document and demonstrate certification, experience, and ICAM-related knowledge as part of Key Personnel qualification submission requirements

Understanding of and familiarity with working in an Agile environment

PMP Certification (Active)

Strong written and verbal communication skills, including executive briefing development and facilitation

 Core Skills

Proven ability to manage program execution across multiple Agile teams, balancing roadmap delivery, operations, governance, and stakeholder communications

Demonstrated experience with Agile delivery tooling governance (Jira, Confluence, GitHub, Microsoft Teams)

Preferred Qualifications

Master’s degree in Business, Information Technology, Engineering, Management, or a related discipline is preferred

Experience supporting Federal ICAM programs and implementing identity, authentication, authorization, and access governance capabilities (for example SSO, RBAC, OAuth / OIDC, PKI)

Technical acumen supporting Java-based applications and modern DevOps delivery stacks

Experience driving Section 508 compliance execution (planning, testing coordination, reporting)

Clearance

Must be able to obtain and maintain the DHS / USCIS required clearance level and complete all suitability / onboarding requirements

Salary Range

$80,000 - $122,000

Devis is an AA / EOE / M / F / Disabled / VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin or disability.

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