Associate Customer Success Manager

WHO WE ARE

Zeta Global (NYSE : ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire grow and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP) our vision is to make sophisticated marketing simple by unifying identity intelligence and omnichannel activation into a single platform powered by one of the industrys largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more go to .

About the Role

The Associate Customer Success Manager(Performance Team) plays a critical supporting roletoBusiness Development Directors and Account Executiveson our specialized Performance team ensuring operational excellence executional rigor and high-quality client experience across a portfolio of team works primarily with direct response drivenperformancemarketers.

This role is ideal for someone who thrives in structured environments can manage multiple client opportunities simultaneously anddemonstrates strong attention to detail while still showing commercial instincts including the confidence to stand firm on best practicesidentifygrowth opportunities and make proactive data-backed recommendations.

The ACSM is deeply embedded in internal workflows and client operations acting as a reliable extension of the sales team post-sale while helping drive retention expansion and long-term account health.

This role reports to the Manager of Customer Success and works closely with Business Development Account Executives and internal delivery teams .

This is a hybrid role based out of our NYC office.

Key Responsibilities

Client Support & Account Execution

• Serve as the day-to-day operational point of contact for assigned accounts supporting client needs while aligning closely with the Account Executive.
• Maintain a clear understanding of client goals KPIs expectations and timelines across multiple accounts.
• Ensureaccurateexecution of campaign setups launches optimizations and reporting.

Operational Excellence

Performance Management & Optimization

Growth Support & Commercial Acumen

Qualifications & Experience

Technical & Platform Knowledge

What Success Looks Like in This Role

BENEFITS & PERKS

SALARY RANGE

The salary range for this role is $65000 - $75000depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to and does not discriminate on the basis of an individuals sex race color religion age disability status as a veteran or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation gender identity or expression.

Were committed to building a workplace culture of trust and belonging so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate support and advocate for one another. Learn more about our commitment to diversity equity and inclusion here : IN THE NEWS!

Experience : Manager

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Part-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 65000 - 75000