Customer Service Representative

Are you looking to grow? So are we! LUKE SHANAHAN INSURANCE AGENCY INC Farmers Insurance in Camas, Washington, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Service Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Disability Insurance

Life Insurance

Health Insurance

Dental Insurance

• Process customer policy change requests.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Develop and maintain client relationships.
• Attend training and continuing education courses.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.
• A Property & Casualty insurance license is required.
• No insurance experience required but must be willing to learn

Enthusiasm, optimism, and a willingness to see the good in every situation.