Emergency Assistance Specialist

Job Description

Job Description

Is culture important to you, along with a meaningful mission?

At Forward Service Corporation, we focus on supporting our participants while valuing our employees. We ensure that every voice is heard, and we provide ample time away to rejuvenate and maintain a healthy work-life balance.

About Us :

At Forward Service Corporation, we’re dedicated to helping individuals achieve stability and self-sufficiency through compassionate, practical support. As an Emergency Assistance (EA) Specialist , you’ll play a key role in helping clients access vital resources during challenging times. Your work will directly impact families across Wisconsin, helping them navigate financial emergencies and connect to ongoing community support.

Key Responsibilities :

As an Emergency Assistance Specialist, you’ll manage the end-to-end process of EA applications—meeting with clients, determining eligibility, and connecting them with additional resources to foster long-term success.

• Meet with clients via phone, in person, or through video conferencing, ensuring all interactions align with FSC service standards.
• Assess client needs, determine eligibility for Emergency Assistance, and calculate payment amounts based on qualifying information.
• Guide clients through documentation requirements and verification processes.
• Maintain accurate records in state systems (CWW, WWP) and upload files to secure electronic systems.
• Promote FSC’s Transition to Success (TTS) model and connect clients with additional supports like the CARE Network and the Map of My Dreams.
• Communicate professionally and consistently with clients, colleagues, and community partners.
• Manage multiple cases efficiently while meeting required timelines and accuracy standards.
• Maintain confidentiality and adhere to all EA and FSC policies.

Qualifications :

We welcome applicants from all backgrounds and experiences—including non-traditional education paths and varied work histories.

Why Join Us?

Ready to make a difference for families in your community? Apply today to join our team as an Emergency Assistance Specialist and help transform lives across Wisconsin.

At Forward Service Corporation, we value diversity and inclusion. Differing perspectives lead to innovation and stronger communities. We are an equal opportunity employer and welcome applications from candidates of all backgrounds. All qualified applicants will receive consideration for employment and advancement without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, or veteran status.