Office Coordinator - Bon Secours Liver Institute of Richmond

Office Coordinator - Bon Secours Liver Institute of Richmond - Richmond, VA

Provides comprehensive office support including but not limited to patient scheduling, admission / registration, charge entry verification (DTAR), verification of insurance authorization, etc. Serves as receptionist / secretary and communicates and interacts in a compassionate yet respectful manner with patients and their families, staff and physicians. Works in coordination with external billing company and / or acts as liaison between billing company and Radiation Oncology for insurance authorizations, billing requests, documentation requests, etc.

Essential Functions :

• Receives and screens patients / visitors, courteously assisting each person as needed. Receives / screens phone calls using good phone etiquette. Responds to callers requests and tactfully refers caller to appropriate personnel.
• Confirms each patient's demographics, contact information and insurance information at each new consultation, follow-up visit, etc. as needed.
• Obtains insurance referrals for patients for office visits.
• Manages the schedule for the department as needed. Capable of scheduling consults & follow-ups and updates physicians schedules.
• Retrieves and delivers departmental mail. Delivers special requests such as copy room, arranges courier service when needed and submits maintenance work orders.
• Registers patients through the hospital and departmental computer systems. Obtains HIPPA consent form plus registration information and scans into patient's chart. Updates patient registration numbers in electronic chart monthly.
• Processes dictation from department physicians. This includes keyboarding, correcting, filing, and distributing in an accurate and timely manner.
• Monitors inventory of office supplies and informs supervisor when supplies are low and need to be reordered.
• Acts a payroll editor for the department by updating employee's hours into the payroll system.
• Assists nurse with obtaining and compiling information on new and returning patients.
• Assists, as needed, in preparing charts and acquiring diagnostic reports for physician review.

Education :

Preferred Experience :

Skills & Abilities :

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