Sr Product Manager, Conversational AI & Voice AutomationNatera • Durham, NC, US
Sr Product Manager, Conversational AI & Voice Automation
Natera • Durham, NC, US
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job_description.job_card.job_descriptionProven, hands-on experience designing, launching, and scaling voice automation or conversational AI products, such as AI-powered IVRs, virtual assistants, or multimodal LLM voice interfaces. Deep understanding of Generative AI, LLMs, ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and retrieval-augmented generation (RAG) architectures. Experience in AI model evaluation, data curation for voice systems, and working with APIs or frameworks such as OpenAI or Anthropic. Demonstrated ability to translate business needs into AI-driven solutions, with measurable improvements in efficiency, accuracy, or customer experience. Proven record of driving transformation through AI innovation; adaptable, hands-on, and strategic problem solver. Excellent cross-functional collaboration skills and ability to work with technical and non-technical stakeholders. Highly analytical with strong problem-solving skills; comfortable using data (SQL proficiency preferred) to drive product decisions. Bachelor's degree in computer science, engineering, business or related field. 5+ years of experience in software development, or digital product management.
Sr Product Manager, Conversational Ai & Voice Automation
The Senior Product Manager will be responsible for driving the strategy, development and optimization of voice-based automation experiences powered by Generative AI. We are seeking an innovative, entrepreneurial product leader with direct experience in building, deploying and scaling voice automation products - including virtual agents, conversational IVRs, or multimodal AI assistants - to enhance patient, provider, and internal operational interactions.
In this role, you will collaborate closely with cross-functional teams across Natera to design, build, and launch AI-driven voice solutions that reduce friction, improve service quality, and deliver measurable business impact. If you're passionate about building the next generation of natural, human-like voice experiences using Generative AI, this is the role for you.
Primary Responsibilities :
- Lead the vision, strategy, and roadmap for Natera's voice automation initiatives, including AI voice agents, speech-to-text and text-to-speech integrations, and conversational intelligence features.
- Identify and prioritize high-value voice automation opportunities across patient, provider, and internal support journeys.
- Collaborate with engineering and design teams to define product requirements (PRDs, user stories, user flows) and deliver scalable, high-quality AI voice solutions.
- Evaluate and integrate third-party technologies (e.g., LLMs, ASR / TTS engines, voice analytics) to accelerate development and improve performance.
- Develop and track success metrics (e.g. accuracy, latency, resolution, NPS) to measure impact and identify continuous improvement opportunities.
- Partner with business and operations teams to ensure seamless adoption and workflow integration of new AI features.
- Stay ahead of emerging trends in Generative AI, conversational AI, and voice UX to inform product strategy and innovation roadmap.
Qualifications :
Remote USA
$120,100 - $150,100 USD
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