Director of Astronaut Hospitality and Events

Application close date :

Applications will be accepted on an ongoing basis until the requisition is closed.

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight!

This role is part of Blue Origin corporate functions, providing centralized support across Blue Origin business unit teams, functions, and locations.

We are a versatile team of collaborators, doers, and problem-solvers who are relentlessly committed to a culture of safety. This position will directly impact the history of space exploration and will require your commitment and detailed attention towards safe and repeatable space flight. Join us in lowering the cost of access to space and enabling Blue Origin's vision of millions of people living and working in space to benefit Earth.

As theDirector, Customer Experience, you willlead the definition and executionof Blue Origin's astronaut and customer journeyacross our entire portfolio of spaceflight systems. Thissenior leadership roleis pivotal inshaping our brandand ensuring an unparalleled, world-class experience for every individual who flies with us. You willbuild and lead a high-performing teamdedicated to extending the legacy of space explorers while pioneering the future of commercial space travel.

We are looking for a strategic leader to apply their deep expertise in luxury hospitality or premium brand experience , proven leadership skills , and an unwavering commitment to quality and safety. Passion for our mission and vision is required .

Responsibilities :

Develop and own the end-to-end customer experience strategy for all Blue Origin customers, including New Shepard astronauts, New Glenn customers, and suborbital payload clients.

Lead, mentor, and grow a team of customer experience professionals, fostering a culture of excellence, empathy, and continuous improvement.

Define the vision, planning, and execution of all customer-facing programs and events, including astronaut training, launch-day hospitality, guest accommodations, and post-flight engagement.

Serve as the primary customer experience stakeholder across the company to ensure a seamless and integrated customer journey.

Establish and manage the budget for the Customer Experience department, ensuring fiscal responsibility while delivering a premium experience.

Champion the voice of the customer within Blue Origin, leveraging customer data, feedback, and industry best practices to drive strategic initiatives and service enhancements.

Develop scalable systems, policies, and procedures to ensure a consistently exceptional and safe experience as our customer base grows.

Act as the highest point of escalation for customer issues, providing swift and effective resolution while empowering your team to handle day-to-day challenges.

Drive the data and analytics strategy for customer experience, establishing key performance indicators (KPIs) and reporting mechanisms to measure success and inform decision-making.

Qualifi cations :

Bachelor's degree in Hospitality , Business, Marketing, or a related field.

10+ years of progressive experience in customer experience, luxury hospitality, VIP client relations, or a related field, and at least 5 years in a leadership or management role.

Demonstrated success in developing and executing strategic, high-touch customer experience programs for a premium or luxury brand.

Proven ability to lead, mentor, and build high-performing teams in a dynamic, fast-paced environment.

Exceptional executive communication, presentation, and interpersonal skills, with a high degree of emotional intelligence.

Strong business acumen with experience in budget management, strategic planning, and data-driven decision-making.

Ability to think strategically while simultaneously overseeing tactical execution and maintaining meticulous attention to detail.

A proven track record of managing complex projects and collaborating effectively across multiple departments and with senior leadership.

Utmost discretion and an ability to maintain strict confidentiality.

Ability to travel 25-50%.

Desired :

Experience in the aviation, aerospace, or exclusive adventure travel industries.

Experience scaling a customer experience function during a period of rapid growth.

Compensation Range for :

WA applicants is $182,450.00-$255,429.30

Other site ranges may differ

Culture Statement

Don't meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At Blue Origin, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Export Control Regulations

Applicants for employment at Blue Origin must be a U.S. citizen or national, U.S. permanent resident (i.e. current Green Card holder), or lawfully admitted into the U.S.as a refugee or granted asylum.

Background Check

Required for all positions : Blue's Standard Background Check

Required for Certain Job Profiles : Defense Biometric Identification System (DBIDS) background check if at any time the role requires one to be on a military installation

Required for Certain Job Profiles : Drivers who operate Commercial Motor Vehicles with a Gross Vehicle Weight (GVW), Gross Vehicle Weight Rating (GVWR) or combination of power unit and trailer that meets or exceeds 10,001 lbs. and / or transports placardable amounts of hazardous materials by ground in any vehicle on a public road while in commerce, may be subject to additional Federal Motor Carrier Safety Regulations including : Driver Qualification Files, Medical Certification (obtained before onboarding), Road Test, Hours of Service, Drug and Alcohol Testing (CDL drivers only), vehicle inspection requirements, CDL requirements (if applicable) and hazardous materials transportation / shipping training.

Required for certain Job Profiles : Ability to obtain and maintain Merchant Mariner Credential, which includes pre-employment and random drug testing as well as DOT physical

Benefits

Benefits include : Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.

Paid Time Off : Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.

Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion. Bonus amounts and eligibility are not guaranteed and subject to change and cancellation. Please check with your recruiter for more details.

Equal Employment Opportunity

Blue Origin is proud to be an Equal Opportunity / Affirmative Action Employer and is committed to attracting, retaining, and developing a highly qualified and dedicated work force. Blue Origin hires and promotes people on the basis of their qualifications, performance, and abilities. We support the establishment and maintenance of a workplace that fosters trust, equality, and teamwork. We provide all qualified applicants for employment and employees with equal opportunities for hire, promotion, and other terms and conditions of employment, regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin / ethnicity, age, physical or mental disability, genetic factors, military / veteran status, or any other status or characteristic protected by federal, state, and / or local law. Blue Origin will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws, including the Washington Fair Chance Act, the California Fair Chance Act, the Los Angeles Fair Chance in Hiring Ordinance, and other applicable laws. For more information on "Know Your Rights," please see here .

Affirmative Action and Disability Accommodation

Applicants wishing to receive information on Blue Origin's Affirmative Action Plans, or applicants requiring a reasonable accommodation in order to participate in the application and / or interview process, please contact us at EEOCompliance@blueorigin.com . Please note this is a publicly managed inbox. Please do not include any personal medical information in your request.

California Applicant Privacy Notice

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