Rep, Business Dev Support

Rep, Business Dev Support

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It's a simple idea, but one that's at the heart of our business. We're dedicated to understanding our customers' needs and goals to better serve them today and tomorrow. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people. We value safety, inclusion, and integrity. We connect to people, get the job done, and leave a memory and everything about our culture comes back to one thing : a handshake at the front door. We have 4 essential behaviors that show how the Spire culture comes to life : Living Spire (Essential Behaviors) We Collaborate : We put teamwork first, knowing that our collective energy makes us stronger. We Care : We treat people how we want to be treated, listening closely, and doing what's right, even when it's hard. We Make It Happen : We are a company of go-getters, acting on every opportunity to help our company advance. We Seek Out Perspective : We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.

Summary

The Business Development Support Representative position supports the Business Development customer retention impact goals. This shared service role communicates with Customers, Trade Allies, and Internal Departments to influence natural gas equipment installations for Spire AL, Gulf, and Mississippi. This position leads inside sales efforts which require actively engaging in all retention calls, prioritizing customer needs and completing all assigned duties in a timely manner. This role is results based and focuses on influencing customers energy decisions. The position provides guidance and assists with the handling of non-routine customer contacts and supports customer sales and marketing programs focused on growing and retaining the utilities customer base.

Duties and Responsibilities

Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. Handles a range of incoming calls for service, sales, marketing, and repair related requests. Provides billing assistance to Top Builders Assist in the installation of natural gas mains and services for the retention department. Ensure records are entered accurately and timely, tasks are worked by internal partners as process requires, and relevant information regarding installations are effectively communicated. Provide prompt and effective customer support to builders, addressing inquires concerns, and requests related to billing and invoicing. Review and correct final bill invoices related to billing and invoicing and ensure accuracy in mailing addresses. Collaborates with others, as needed, to solve problems creatively with limited support from the supervisor. Responsible for executing the corporate retention effort by offering creative solutions that meet each customer's unique circumstances. Prevents voluntary residential customer attrition by executing the Business Development Support Save policy. Understands and successfully communicates the benefits of natural gas and natural gas equipment to customers who are making energy decisions. Actively listens and quickly empathizes with customers to make sure their energy needs are met with the usage of natural gas. Executes marketing campaigns to increase customer response and is accountable for results. Works effectively as part of a team and displays a positive attitude in this dynamic environment. Engages in the conversion sales effort to support the conversion growth goal. Receives credit applications to support the financing growth goal. Takes initiative, utilizes judgment and seeks opportunities to independently satisfy customers while hitting sales targets. Coordinates with Commercial and Residential Business Development to assist customer growth. Follows all Business Development department guidelines, processes and procedures. Handles special projects assigned by supervisor and / or management.

Essential Characteristics and Competencies

Excellent understanding of CC&B, Oracle, Microsoft Office Suites, and Adobe, Salesforce Excellent oral and written skills Firm understanding of the Natural Gas installation process and terminology associated Knowledge or the ability to quickly grasp the technical aspects of residential natural gas equipment and its operation. Is constantly aware of Company policies relating to promotional programs to obtain increased gas load, the disclosure of which could affect competitive relationships Understands and effectively communicates Spire's Credit and Conversion Policies

Required Education (certifications, licenses)

Associates Degree or equivalent work experience

Required Knowledge, Skill and Abilities

2 + years of experience in a customer-facing, sales related, call center (or equivalent) environment 2 years of natural gas related sales experience preferred

Physical Demands, Environment and Schedule

Normal Work Environment - Work is normally performed in a shared office environment. Must adapt to continual noise of phone conversations, frequent interruptions, and multiple tasks and call types. Must adapt to long periods of close viewing of PC and long periods of sitting at a workstation. Standard work hours are from Monday to Friday, 8am to 5pm. Overtime is infrequent but may be required due to seasonal demand. Minimal travel required.