Client Service Manager (Office Services)

Job Description

Job Description

Position Overview

The Office Services Manager will oversee a team of 10+ professionals supporting national operations across multiple service lines, including Reception / Hospitality Services, Mail Services, and Print Production. This role is responsible for ensuring exceptional client experience, operational excellence, and team performance within a fast-paced, professional environment. Client is a Private Equity Firm headquartered in NYC

The ideal candidate is a hands-on leader with strong organizational, communication, and people management skills who thrives in a client-focused and hospitality-driven culture.

Key Responsibilities

• Supervise and motivate a team of 16 employees across Reception, Mail & Print.
• Ensure all office services are delivered in line with SPS and client service level agreements (SLAs).
• Background in a fast-paced, high-profile office environment with 500+ daily employees and visitors
• Foster a client-first mindset with a focus on professionalism, responsiveness, and attention to detail.
• Partner closely with client stakeholders and SPS leadership to identify process improvements and enhance the employee and visitor experience.
• Oversee scheduling, staffing, payroll, and training to maintain consistent service coverage across locations.
• Monitor workflow, productivity, and quality metrics; provide performance feedback and conduct regular evaluations.
• Manage vendor relationships and supply inventory for mail and print operations.
• Develop and maintain standard operating procedures (SOPs) for all service lines.
• Support onboarding and ongoing development of receptionists to ensure a polished, high-touch front-of-house presence.
• Collaborate on initiatives related to workplace experience, events, and client hospitality programs.

Qualifications

Pay Range

$85,000—$95,000 USD

WHAT WE OFFER

Note : Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours / week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and / or any other status protected by applicable law.

Colorado only : We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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