Talent.com
Help Desk Support Specialist-Tier 1
Help Desk Support Specialist-Tier 1LinTech Global • Boston, MA, United States
[error_messages.no_longer_accepting]
Help Desk Support Specialist-Tier 1

Help Desk Support Specialist-Tier 1

LinTech Global • Boston, MA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Help Desk Support Specialist-Tier 1

LOCATION : Boston, Massachusetts

  • LinTech Global Inc. is recruiting an entry-level Help Desk Support Specialist to support our contract at the EPA in Boston, MA. This role is a full-time on-site position and requires physical presence in the downtown Boston office Monday through Friday.

RESPONSIBILITIES :

  • Responsible for providing 1st tier support over the phone, by remote connection, or with walk-in clients, supporting our user community on government issued computer hardware, applications, and platforms
  • Be the point of contact for incoming requests for support via phone or electronically
  • Diagnose and resolve technical, hardware, and software issues
  • Research questions using available resources (Knowledge Base articles, provided SOPs, Google searches when needed)
  • Advise users on appropriate action and walk them through resolution
  • Provide in-person solutions to technical, hardware, and software issues
  • Reimage laptops, identify, redirect problems, and escalate urgent situations to the appropriate resources when necessary
  • Adhere to Help Desk metrics ensuring that SLAs are met in a timely manner
  • Follow Help Desk standard operating procedures
  • Install various software packages and printer setups on Dell laptops
  • Provide remote support using Bomgar or Teams
  • Satisfy customer requests for non-problem issues (add hardware, software, printers, technical consultation, etc.)
  • SKILLS :

  • Proficient in Office 365
  • Experience with ServiceNow is a plus
  • Working knowledge of the fundamental operations of relevant software, hardware, and other equipment
  • Knowledge of Microsoft Windows 11
  • Knowledge of TCP / IP Knowledge
  • Excellent customer service skills
  • Knowledge of basic network troubleshooting
  • Excellent oral and written communications
  • Focus on ticket priority and meeting SLAs
  • Ability to maintain good, clear notes on incidents in a timely manner
  • Most importantly, must be dependable, have a positive attitude, be a "team player," and be able to manage multiple projects / issues simultaneously, be pro-active, and work well under pressure
  • OTHER REQUIREMENTS :

  • 1-2 years in a Help Desk environment with hands-on technical experience
  • Ability to obtain a Public Trust Clearance
  • Industry certifications preferred but not required
  • Company Description :

    LinTech Global is an award-winning, ISO 9001 : 2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio / Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.

    Benefits :

    Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life / AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!

    EEO Statement :

    LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and / or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.

    #DICE

    This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening.

    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

    [job_alerts.create_a_job]

    Help Desk Support • Boston, MA, United States

    [internal_linking.related_jobs]
    IT Helpdesk & Support Specialist

    IT Helpdesk & Support Specialist

    JVS Boston • Boston, Massachusetts, United States, 02108
    [job_card.full_time]
    IT Helpdesk & Support Specialist.Location : Downtown Boston, MA (Full-time, On-site, with occasional local travel).Jewish Vocational Services (JVS-Boston) is a mission-driven nonprofit organization ...[show_more]
    [last_updated.last_updated_30]
    Reentry & Case Management Specialist (1st shift)

    Reentry & Case Management Specialist (1st shift)

    Spectrum Health Systems, Inc • Middleton, MA, United States
    [job_card.full_time]
    Middleton, MA, Middleton House of Corrections.Health, dental, vision insurance.Discounts on wide array of services / entertainment. Re-Entry Case Management Specialist.Assessing and evaluating offende...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Record Retrieval Call Support

    Record Retrieval Call Support

    Insight Service Group (ISG) • Danvers, MA, United States
    [job_card.full_time]
    Take your career to the next level with this unique opportunity for growth and development within a dynamic national company! ISG provides national claim and litigation support to the insurance and...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Customer Support Specialist

    Senior Customer Support Specialist

    VirtualVocations • Dorchester, Massachusetts, United States
    [job_card.full_time]
    Customer Support Specialist with Federal / Veterans Affairs Experience.Key Responsibilities Provide Tier 1-Tier 2 support for applications and infrastructure Analyze pipeline logs, detect issues...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior EHS Specialist

    Senior EHS Specialist

    Careers Integrated Resources Inc • Raynham, MA, US
    [job_card.temporary]
    Job Title : Senior EHS Specialist.Requires up to 5% domestic travel, including frequent travel to Bridgewater, MA.EHS professional who will provide EHS support and technical expertise to the Raynham...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Desktop Support Technician

    Desktop Support Technician

    Ovation Workplace Services Inc • North Andover, MA, US
    [job_card.full_time]
    Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, soft...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Remote First-Line Supervisors of Office and Administrative Support Workers - AI Trainer ($80-$120 per hour)

    Mercor • Taunton, Massachusetts, US
    [filters.remote]
    [job_card.full_time]
    About the Role • • Mercor is seeking experienced • •First-Line Supervisors of Office and Administrative Support Workers • • to support a leading AI lab in advancing research and infrastructure for next-...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Desktop Support Specialist (North Andover)

    Desktop Support Specialist (North Andover)

    SISL Global • North Andover, MA, United States
    [job_card.full_time]
    Provide second-level technical support for desktop / laptop hardware, software, and peripheral.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    OPERATIONS ANALYST I, IS&T IT Help Center

    OPERATIONS ANALYST I, IS&T IT Help Center

    InsideHigherEd • Boston, Massachusetts, United States
    [job_card.full_time] +1
    OPERATIONS ANALYST I, IS&T IT Help Center.OPERATIONS ANALYST I, IS&T IT Help Center.The salary of the finalist selected for this role will be set based on a variety of factors, including but not li...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Remote Online Product Support - No Experience

    Remote Online Product Support - No Experience

    GLOCPA • Taunton, Massachusetts
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Help Desk Support

    Help Desk Support

    Dexian - Signature Consultants • Boston, Massachusetts, United States
    [job_card.full_time]
    We are seeking a dependable Level 1 Help Desk Support technician to join our IT team.This is an entry-level role focused on first-line support, ticket resolution, and remote troubleshooting.The suc...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Help Desk Technician

    IT Help Desk Technician

    Zones • Boston, MA, US
    [job_card.full_time]
    When it comes to IT solution providers, there are a lot of choices.But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one : Zones – ...[show_more]
    [last_updated.last_updated_30]
    Remote Operations Support Specialist (Remote)

    Remote Operations Support Specialist (Remote)

    Scale AI • Boston, Massachusetts, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Direct Support Professional III - LPN

    Direct Support Professional III - LPN

    Seven Hills Foundation • Middleborough, MA, United States
    [job_card.full_time] +1
    Direct Support Professional III - LPN.Seven Hills Neurocare, an Affiliate of Seven Hills Foundation.The Direct Support Professional III- LPN is a Licensed practical nurse who is a direct service po...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Desktop Support Specialist

    Desktop Support Specialist

    Maverick Technology Partners • Boston, MA, United States
    [job_card.full_time]
    FT Hybrid role, 2-3 days in Quincy, MA.Candidate must work the 2nd shift - 11 AM to 8 PM EST.IT helpdesk technician, 3+ years experience. Solid Understanding of Identity Access Management and best p...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel MRI Tech - $3240 / Week

    Travel MRI Tech - $3240 / Week

    Lancesoft • Brockton, MA, US
    [job_card.full_time]
    Lancesoft is seeking an experienced MRI Tech for an exciting Travel Allied job in Brockton, MA.Shift : 4x10 hr days Start Date : 01 / 11 / 2026 Duration : 13 weeks Pay : $3240 / Week.Saturday : 7 : 00 AM → 11...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Help Desk Specialist

    Help Desk Specialist

    The Phoenix Group • Boston, Massachusetts, United States
    [job_card.full_time]
    Act as the initial point of contact for all technology-related requests submitted via phone, email, or the ticketing platform. While the role is primarily remote (about 90%), the Analyst must be abl...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    DEsktop Support with Tanium, Powershell Exp

    DEsktop Support with Tanium, Powershell Exp

    Brillius • Everett, Massachusetts, USA
    [job_card.full_time]
    Role : Security vulnerability remediation position.This position will provide critical support for ensuring we are able to meet vulnerability SLAs in the combined TEC and TPC environments.They will ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]