Service Desk Technician

A company is looking for a Service Desk Technician.

Key Responsibilities

Provides support to internal and external users on various issues

Responds to tickets, emails, and other requests in a timely manner

Creates and updates knowledgebase articles and troubleshoots computer system problems

Required Qualifications

High school diploma with CompTIA A+ certification or equivalent work experience

Strong desktop support skills, specifically with Windows systems

Experience in a remote position is preferred

Ability to read and understand technical manuals and procedural documentation