Retail Key Holder

Retail Key Holder

FIGS is seeking a Full-Time Community Hub Lead (Key Holder) to be the face of our Rittenhouse Community Hub in Philadelphia. In this role, you will provide customers with an exceptional in-store shopping experience and assist with all aspects of store operations. This position reports directly to the Store General Manager.

What You'll Do :

• Assist with opening and closing the store
• Keep the merchandise organized, the sales floor stocked, and the store clean
• Welcome and engage customers in meaningful conversations about FIGS' brand and mission
• Educate customers about FIGS' products and our focus on fabric, fit, and function
• Help customers find their desired style, color, and size, and suggest complementary products
• Anticipate customer needs and go above and beyond to provide an exceptional FIGS experience
• Handle purchases, returns, and exchanges
• Participate in counting inventory and provide insights on replenishment needs
• Track sales to ensure daily goals are met
• Assist in planning and executing in-store events and initiatives
• Support driving and maintaining sales goals for the store as well as coach and train team in order to drive performance.
• Solution oriented approach to finding resolutions to health care professional issues with brand and HCP top of mind.
• Be a strong partner to in-house leadership and deliver feedback and insights.

Qualifications :

Other Must Haves :

FIGS Compensation and Benefits

Pay Range

Additional Compensation and Benefits

Benefits eligibility is determined by hour requirements and length of service

A little bit about us

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.