Director, IT Product Management | Digital Workplace

Director, Technology

Raymond James is currently seeking a Director, Technology, with experience in Product Management and Financial Services background. You will be part of the Digital Workplace product team, a driving force behind the digital experience transformation at Raymond James. This team provides enterprise third-party applications to improve associates' collaboration and productivity in the digital era. In this role, you will regularly collaborate with IT senior leadership, the Chief Information Security Officer (CISO), financial advisors, and business stakeholders across the organization to advance capability development and improve client experience. The Director position involves leading a team of IT professionals and coordinating product development with a global team of engineering and operations resources.

This position is responsible for overseeing Product Management related to enterprise endpoint devices and management technology throughout the Raymond James enterprise. In-depth knowledge of Information Security and Privacy principles, and particular technologies in the product space, such as Windows and Mac OS, Virtualization, Mobile Device Management, and Enterprise Browser, is preferred. In addition to managing products, the candidate will oversee PCG relationship management for all Digital Workplace technologies. This includes establishing strong communication lines across the PCG business and Information Security teams and educating customers on Digital Workplace products through formal presentations and conference events.

Essential Duties and Responsibilities :

• Drives IT solutions to ensure they meet the business needs to be balanced with a pragmatic and integrated approach to the design of technical solutions. Able to weigh alternatives, develop approaches, and balance conflicting needs.
• Manages team responsible for Product Management of enterprise endpoint devices and management technologies, current leading products include Windows / Mac OS, Citrix, Microsoft Intune, Microsoft Purview, and Island Enterprise Browser.
• Frequently in collaboration with device engineering and Information Security and Privacy teams to develop and maintain project schedules, if no project manager is assigned the Director serves as the lead project manager to oversee the onboarding, rollout, and adoption of new products or features within assigned product space.
• Delivers strategic thinking to IT investments to ensure all requirements including customer, security, and regulatory are achieved.
• Own the product roadmaps and ensure alignment with strategic goals.
• Leads projects to successful completion as defined by predetermined project success criteria, including those established by the business, capital expenditure, and budget requirements.
• Influences / determines the prioritization of business unit technology projects, optimal project structure, and project administration to ensure strategic business objectives are met, and risk is managed.
• Conduct competitive analysis and maintain awareness of the market landscape.
• Responsible for workforce management to accurately capture IT resource capacity involving resources (internal and / or external), processes, and practices.
• Remains current on key technology, business, and industry trends.
• Responsible for budget and annual goals and objectives; holds the organization accountable for attaining goals and objectives.
• Performs other duties and responsibilities as assigned.

Experience and Skills :

Required :

Preferred :

Licenses / Certifications :

Bachelor's : Computer and Information Science, Bachelor's : Information Technology, High School (HS) (Required)

Manager Experience - 6 to 10 years

Travel Less than 25%

Workstyle Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to : Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.