Talent.com
Service Operations Manager
Service Operations ManagerWillborn • Odessa, TX, USA
Service Operations Manager

Service Operations Manager

Willborn • Odessa, TX, USA
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership.

As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders.

This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing.

What You'll Do

You'll own the results of our service department-ensuring it runs like a high-performance machine.

Fix It Right - First Trip, Every Time

  • Coach and audit technicians to ensure accurate diagnoses and lasting repairs.
  • Track service trends and eliminate recurring issues.
  • Manage warranty processes and regulatory documentation with precision.
  • Follow up with customers to make sure every call ends in satisfaction.

Fix It Fast - Keep the Fleet and Crews Moving

  • Ensure the right people, parts, and tools are ready before the work begins.
  • Oversee dispatch and scheduling to maximize productivity.
  • Remove bottlenecks, delays, and wasted steps in real time.
  • Implement smarter systems to speed up communication and results.

    • Fix It Profitably - Grow and Scale the Business

  • Meet or exceed revenue and margin goals.
  • Use data and KPIs to make informed decisions, not guesses.
  • Minimize non-billable time and maximize customer retention.
  • Strengthen customer relationships through proactive communication.

    • Lead People - Build, Train, and Grow the Best Team

  • Recruit and develop top-tier service technicians.
  • Set clear expectations and hold the team accountable.
  • Build succession plans and leadership pipelines.
  • Foster a culture of safety, teamwork, and high performance.

    • What You'll Need

  • Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work.
  • Strong leadership and organizational skills-you're steady, assertive, and solutions-oriented.
  • A passion for process improvement and accountability.
  • Must be 30 years or older with a valid driver's license and clean driving record.
  • Ability to pass a background check and drug screening.
  • Proven track record of developing and leading effective teams.
  • Strong business acumen.
  • Must have a high school diploma.
  • Must be able to pass pre-employment drug & background check.

    • What You'll Get

  • Competitive Salary based on experience and results.
  • Medical, Dental, and Vision Insurance with multiple plan options.
  • Company-Paid Life Insurance ($25,000).
  • Company-Paid Long-Term Disability Coverage.
  • Optional FSA, HSA (if eligible), Short-Term Disability, Critical Care, Supplemental Life, and even Pet Coverage.
  • Two Weeks of Paid Time Off (PTO) per year, accruing and increasing with tenure.
  • Eight Paid Holidays per year.
  • Cell Phone Reimbursement.
  • Steel-Toed Boot Allowance.
  • 401(k) Retirement Plan with company match.
  • Paid training, continuing education, and career growth opportunities.

    • Why You'll Love It Here

    You'll join a team that takes pride in their craft, supports one another, and believes in doing what's right...every time. You'll lead people who fix problems others can't, and your leadership will shape how customers experience our brand for years to come.

    This isn't a job. It's a chance to lead a department that fuels progress, one service call at a time.

    Ready to lead something that matters? Apply now and help us build the future of Willborn's service operations.

    [job_alerts.create_a_job]

    Operation Manager • Odessa, TX, USA

    [internal_linking.similar_jobs]
    Operations Manager

    Operations Manager

    West Texas Career Page • Odessa, TX, US
    [job_card.full_time]
    The Operations Manager is responsible for managing the collections activities for commercial, industrial and residential customers, as well as container delivery and pick up, in a geographically di...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Service Technician- Completions (BlueFin)

    Lead Service Technician- Completions (BlueFin)

    Blue Fin Services, LLC • Odessa, TX, US
    [job_card.permanent]
    BlueFin, a GATE Energy Company, is a leading independent service company with a suite of project execution niches and specialty equipment, covering a full range of pipeline and process, mechanical,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager In Training - Bilingual

    Manager In Training - Bilingual

    Buddy's Home Furnishings - Odessa, TX • Odessa, TX, US
    [job_card.full_time]
    Buddy’s Home Furnishings is the third-largest Rent-To-Own (RTO) retail provider of furniture, appliances, electronics, and computers in the United States. Over the past five years, we have exp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Customer Support Manager

    Senior Customer Support Manager

    VirtualVocations • Odessa, Texas, United States
    [job_card.full_time]
    Customer Support Manager focused on NASA and Civil Government agencies.Key Responsibilities Expand and grow existing programs leveraging satellite imagery and geospatial solutions Establish and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Medical Equipment Branch Manager

    Medical Equipment Branch Manager

    Rotech Healthcare Inc. • Odessa, TX, United States
    [job_card.full_time]
    Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Coordinator - Completion Tools

    Service Coordinator - Completion Tools

    Halliburton • Odessa, TX, US
    [job_card.full_time] +1
    Service Coordinator - Completion Tools.We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees a...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Manager

    Customer Support Manager

    VirtualVocations • Odessa, Texas, United States
    [job_card.full_time]
    A company is looking for a Manager, Customer Support.Key Responsibilities Lead and develop a team of 3-5 offshore customer support leads overseeing chat and email support operations Establish KP...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Medical Equipment Branch Manager

    Medical Equipment Branch Manager

    Kavaliro • Odessa, TX, US
    [job_card.full_time]
    A national leader in home respiratory and medical equipment services is seeking an experienced and mission-driven Medical Equipment Branch Manager to oversee daily operations at a home healthcare b...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Field Service Tech III

    Field Service Tech III

    Forum Energy Services, Inc. • Odessa, TX, US
    [job_card.full_time]
    Install, repair, and maintain hydraulic and electrical drilling equipment, including iron roughnecks, catwalks, and laydown machines. This role requires strong troubleshooting skills, the ability to...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Manager - IIoT / Edge & Network Management

    Sales Manager - IIoT / Edge & Network Management

    End 2 End Technologies LLC • Odessa, TX, US
    [job_card.full_time]
    Manager - IIoT / Edge & Network Management.We are End 2 End Technologies (E2E).We are looking to build for the future and have an exciting opportunity for a qualified candidate to join our growin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Technician-Completions (Bluefin)

    Service Technician-Completions (Bluefin)

    Blue Fin Services, LLC • Odessa, TX, US
    [job_card.permanent]
    BlueFin, a GATE Energy Company, is a leading independent service company with a suite of project execution niches and specialty equipment, covering a full range of pipeline and process, mechanical,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Manager - CycleBar

    Sales Manager - CycleBar

    Xponential Fitness • Odessa, TX, US
    [job_card.full_time]
    Sales Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Assistant Manager

    Assistant Manager

    GPM Investments LLC • Odessa, TX, US
    [job_card.full_time]
    Drive Success as an Assistant Manager at Our High-Energy Convenience Store!.From customer service to operations, are you ready to be the steady hand that keeps our store energized and running stron...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Operations Manager

    Operations Manager

    Hawthorn Suites By Wyndham - Odessa, TX • Odessa, TX, US
    [job_card.full_time]
    Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Manager

    Operations Manager

    Palm Harbor Villages, Inc • Odessa, TX, US
    [job_card.full_time]
    The Operations Manager is responsible for completing all business processes and operations in the Retail Sales Center.In addition, the Operations Manager regularly meets with customers, inspectors,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Fleet Sales Manager - The Sewell Family of Companies

    Fleet Sales Manager - The Sewell Family of Companies

    Sewell Family of Companies • Odessa, TX, US
    [job_card.full_time]
    The Fleet Sales Manager is responsible for driving commercial and fleet vehicle sales across multiple dealership locations within The Sewell Family of Companies. This role focuses on building long-t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Case Manager FT

    Case Manager FT

    ContinueCare Hospital at Odessa Inc • Odessa, TX, US
    [job_card.full_time]
    Directs and coordinates the integration of Case Management functions into the patient care, discharge, and home planning process with other hospital departments, external service organizations, age...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager In Training

    Manager In Training

    Buddy's Home Furnishings - Odessa, TX • Odessa, TX, US
    [job_card.full_time]
    Buddy’s Home Furnishings is the third-largest Rent-To-Own (RTO) retail provider of furniture, appliances, electronics, and computers in the United States. Over the past five years, we have exp...[show_more]
    [last_updated.last_updated_30] • [promoted]