Passenger Service Lead CLE Airport

LEADING THE WAY TO EXCEPTIONAL PASSENGER EXPERIENCES - PASSENGER SERVICE LEAD WANTED!

The Passenger Service Lead supervises and supports a team of agents to ensure efficient check-in boarding and customer service while maintaining compliance fostering team development and enhancing the overall passenger experience.

WHAT ITS LIKE TO WORK AS A PASSENGER SERVICE LEAD

• Lead a team of passenger service agents ensuring high-quality passenger service
• Train and mentor new agents in passenger service protocols and airport procedures
• Coordinate staff schedules and assignments to ensure adequate coverage at all times
• Monitor team performance and provide constructive feedback to improve service quality
• Handle escalated customer issues and complaints with professionalism and tact
• Ensure team complies with all airline and airport regulations and procedures
• Develop strategies to enhance customer satisfaction and streamline service operations
• Maintain up-to-date knowledge of flight schedules gate information and any changes in airport services
• Exemplify PrimeFlight customer service and safety standards
• Perform any additional duties as assigned by management

WHY WORK FOR PRIMEFLIGHT

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment knowledge skill and / or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY / WORKING CONDITIONS MAY INCLUDE :

The pay rate listed on this post is what the company reasonably expects to pay for this position. However individual compensation may vary based on factors including qualifications skills competencies education and experience.

PrimeFlight Aviation Services Inc. is proudto be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state / province and local laws.

SMS / Text Communications

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Key Skills

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Employment Type : Full-Time

Experience : years

Vacancy : 1