Senior PiMS Analyst

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

We Are Patterson! Patterson Companies Inc. is focused on providing the best products technologies services and business solutions to the animal and oral health markets. The Sr. PiMS Analyst serves as ACT Datas primary subject-matter expert for veterinary Practice Information Management Systems (PiMS). This role bridges veterinary clinics PiMS vendors and internal product development QA technical support and training teams. The position requires deep hands-on knowledge of PiMS workflows clinic operations and real-world system usage. The analyst will translate clinic workflows analyze PiMS UI / UX support integrations and provide training and knowledge transfer across technical and non-technical audiences.

To perform this job successfully an employee must be able to perform each essential function satisfactorily with or without reasonable accommodation. To request a reasonable accommodation notify Human Resources or the manager who oversees the position.

PiMS Expertise & Knowledge Transfer

Serve as SME for at least one major veterinary PiMS (non-Patterson PiMS) and rapidly learn additional platforms.

Maintain detailed knowledge of PiMS features including but not limited to transactions invoicing payment processing inventory scheduling permissions backups connectivity vaccine records medical histories reminders lab workflows and related processes.

Translate veterinary clinic workflows into structured documentation requirements and feedback for internal team.

Clinic & Vendor Communication

Act as liaison between ACT Data veterinary clinics PiMS vendors and industry partners.

Confidently discuss PiMS functionality from both user and technical perspectives.

Leverage clinic-side experience to anticipate challenges and guide solutions.

Product & Integration Support

Work closely with internal teams including Development QA Technical Support and Project Management to :

Analyze PiMS UI / UX workflows

Identify gaps friction points and integration challenges

Support design and implementation of PiMS-to-application integrations

Provide fast practical problem-solving in a dynamic environment where priorities and direction may change quickly.

PiMS Version Management & Documentation

Track and maintain awareness of supported PiMS software versions.

Monitor PiMS release updates and document significant version changes enhancements and breaking changes.

Communicate PiMS version impacts clearly to internal stakeholders and project teams.

Training & Demonstrations

Develop PiMS demonstrations walkthroughs and instructional materials using screen capture tools.

Support internal education and enablement efforts related to PiMS workflows and integrations.

Job Qualifications

Required Qualifications

Bachelors degree or equivalent combination of education and relevant work experience.

Minimum of 5 years of experience working in a veterinary clinic environment.

Minimum of 5 years direct experience acting as the clinics primary PiMS contact including communication with PiMS technical support.

Experience working cross-functionally with product engineering QA or technical teams

Familiarity with PiMS integrations third-party applications or payment processing workflows.

Prior experience supporting or training users on PiMS systems.

Fluency in at least one veterinary PiMS with demonstrated ability to learn additional systems.

Strong understanding of veterinary clinic workflows and PiMS feature sets.

Excellent verbal and written communication skills both phone and in-person.

Fast thinker with strong analytical and problem-solving abilities

Ability to thrive in a fast-paced environment

Proficiency with MS Office (Word Excel PowerPoint Outlook

Ability to work independently in a remote environment.

Preferred Qualifications

Experience with multiple PiMS platforms

Prior work supporting PiMS integrations with third-party systems (payments labs analytics etc.)

Experience creating formal training materials or SOPs

Prior collaboration with product engineering or QA teams

Demonstrated ability to influence clinic stakeholders vendors and internal teams to adopt improved workflows or solutions.

Previous experience as a lead or managing others

Working Conditions

Physical Demands

Prolonged periods of computer-based work screen usage and remote communication

High cognitive demands including problem-solving system analysis.

Must be able to lift or move up to 1-25 pounds up to 25% per day.

Able to operate a computer and other office devices up to 100% per day.

Communicate / Hearing Frequently

Communicate / Talking Frequently

Learn new Tasks or Concepts Frequently

Make Timely Decisions in the Context of a Workflow Frequently

Complete Tasks Independently Constantly

Maintain Focus Constantly

Remember Processes & Procedures Constantly

Stationary Position (Seated) Constantly

Vision Constantly

Hand / Eye Coordination Occasionally

Bend Rarely

Complete Tasks in a Noisy Environment Rarely

Feeling / Grasping / Handling Rarely

Move / Traverse Rarely

Repetitive Motions Rarely

Environmental Factors

Remote at-home office space.

Travel and On-call

This position requires some travel for occasional on-site meetings and project-based work

Whats In It For You :

We provide competitive benefits unique incentive programs and rewards for our eligible employees :

Full Medical Dental and Vision benefits and an integrated Wellness Program

401(k) Match Retirement Savings Plan

Paid Time Off (PTO)

Holiday Pay & Floating Holidays

Volunteer Time Off (VTO)

Educational Assistance Program

Full Paid Parental and Adoption Leave

LifeWorks (Employee Assistance Program)

Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range based on various factors such as candidate location (geographical labor market) experience and skills.

$85500.00 - $113966.67

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

Required Experience :

Senior IC

Key Skills

Splunk,IDS,Microsoft Access,SQL,Cybersecurity,Intelligence Experience,Malware Analysis,Tableau,Analysis Skills,SAS,Data Analysis Skills,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85500 - 113966