Store Manager I

Job Description

Job Description

Summary / objective

We are seeking a results-oriented and motivated leader to join our well-established flooring company as a Store Manager. This role offers a competitive salary along with performance-based commission opportunities. The Store Manager is responsible for leading store operations, driving sales, delivering exceptional customer service, and fostering strong customer relationships, while supporting the growth and success of the sales team.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Plan and manage all aspects of day-to-day store operations, including sales, warehouse, sub-contractors, merchandising, and more.
• All duties under salesperson and warehouse. See salesperson and warehouse job descriptions for more details.
• Effectively lead, manage, and coordinate the duties of all store employees (2-10) to maximize efficiency and outcomes using a combination of leading by example and delegation.
• Assist in the interviewing and hiring process. Train new employees.
• Maintain the highest levels of product knowledge and Roll Master fluency to be able to answer employee questions, facilitate training, and resolve customer service concerns.
• View the store with a discerning eye to be proactive in addressing problem areas before they become issues or concerns.
• Maintain the CPR (customer payment register), and all payments using appropriate cash handling techniques and check processing procedures.
• Follow all cash handling standard operating procedures (SOPs) for opening and closing the store.
• Train, implement, and oversee to ensure that correct procedures and policies are followed according to the FL Employee Handbook and various mandatory FL sales and compliance guidelines set forth by the Regional Manager, Director of Sales, or other management personnel.
• Work closely with the Regional Manager, Director of Sales, and / or other management personnel to ensure the store has the tools necessary to create an environment conducive to optimal performance within budget restraints.
• Take accountability for the store. Protect company assets.
• Conducting safety walks, monitoring the use of store power equipment, and coaching employees on safe work practices.

Competencies

Supervisory responsibilities : All store-level employees : Assistant Manager, Inside Salespeople, Outside Salespeople, Estimators, Warehouse

Work environment : Retail, store environment, may have a warehouse attached (heat and cold).

Physical demands : May need to lift up to 50 pounds and may operate a forklift.

Travel required : Minimal, less than 10%, may travel between store locations.

Required education and experience :

Preferred education and experience