Associate Program Director (HOT Northern Region, SFO)

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team. The HOT Northern Region SFO Associate Program Director provides oversight to staff in the field and reports to the Program Director. The Associate Program Director ensures the provision of outreach and engagement services primarily to people living outside without shelter, as encountered inside or in close proximity to the San Francisco Airport (SFO). This position plays a key role in supporting the daily operations, safety, and overall success of the program they are leading. This role models the agency's values by treating everyone with respect and care, and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships, inspiring professional growth, and helping maintain a healthy and positive

program culture. They provide trauma-informed guidance and supervision to their programs team, helping staff grow through coaching,

mentoring, and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs,

strengthen team communication, and ensure consistent delivery of high-quality, client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns, provide education, and partner on solutions. They maintain strong relationships with community partners and funders, ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work, this role leads with curiosity instead of assumptions, promotes continuous learning, and helps move the program forward with creativity, teamwork, and a focus on the mission.

ESSENTIAL JOB RESPONSIBILITIES

• Support daily program operations to ensure services are safe, effective, and welcoming, including administration, scheduling, and

budget coordination.

positive and supportive program culture.

client activities.

date client files.

support for clients.

improvement initiatives.

online Relias courses.

QUALIFICATIONS

experience in a related field will also be considered. Related fields may include peer advocacy, community outreach, housing services, or

work within the homelessness services sector. A minimum of three years of direct leadership experience in a human or social services

setting is also required, with an emphasis on supporting vulnerable populations and navigating complex service systems.

radical hospitality.

ensure safety and positive outcomes.

practices.

collaboration.

engagement.

tracking.

client support networks.

engagement.

culture.

COMPETENCIES

Communicates facts, ideas, and emotions effectively. Provides and responds to feedback maturely. Mentors and supports team members'

career growth and skill development.

effective solutions. Balances short-term needs with long-term impact, involves the right stakeholders, and makes timely decisions that

align with organizational priorities and values.

feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance

development plans with others Client and Stakeholder

SUPERVISORY RESPONSIBILITIES

TRAVEL REQUIREMENTS

meetings.

insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position

successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and / or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences, or any other non-merit-based factor. Candidates who are bilingual / bi-cultural, of color, Native / Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder's responsibility. If you require disability accommodation during the application process, please contact the Human Resources Department at (650) 685-5880.