Technical Support EngineerVirtualVocations • Springfield, Massachusetts, United States

Technical Support Engineer

VirtualVocations • Springfield, Massachusetts, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Technical Support Engineer to provide technical assistance and improve internal processes.

Key Responsibilities

Triage and resolve technical support tickets for the Client Research Services (CRS) team

Refine and maintain technical documentation, including runbooks for CRS and Engineering

Collaborate with Engineering and Product teams to advocate for scalable solutions and internal tooling improvements

Required Qualifications

2+ years of experience in technical support, solutions engineering, or a similar technical role

Familiarity with modern software tools and databases, with MongoDB experience being a plus

Strong organizational skills and the ability to prioritize multiple issues simultaneously

Collaborative mindset with eagerness to learn from cross-functional teams

Ability to synthesize information and improve documentation over time

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Technical Support Engineer • Springfield, Massachusetts, United States

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