Mitigation Operations Manager

Our Client is a growing firm looking to increase their presence in the Miami / Fort Lauderdale market. They are looking to hire an experience Mititgation professional to manage and lead their mitigation team.

Role Description

The Mitigation Operations Manager oversees the mitigation division and ensures the efficient, high-quality execution of all water, fire, mold, and large-loss restoration projects. This role leads field teams, enforces safety and quality standards, and ensures proper documentation and workflow across all active jobs.

You'll work closely with the team to ensure seamless project flow, accurate scoping, and consistent client communication. This position is ideal for an experienced restoration professional who thrives in a fast-paced environment and excels at managing teams and complex loss scenarios.

Key Responsibilities

• Oversee daily field operations for water, fire, mold, and large-loss restoration projects
• Lead, train, and support restoration technicians, crew leads, and project managers
• Ensure compliance with IICRC standards, OSHA requirements, and internal quality controls
• Conduct job audits, site visits, and team performance evaluations
• Provide oversight and strategic leadership on complex or high-value large-loss projects
• Coordinate with internal departments to ensure proper documentation and workflow continuity
• Track job timelines, equipment usage, job costing, and operational performance
• Implement process improvements to maximize efficiency and customer satisfaction
• Maintain equipment inventory, fleet readiness, and CAT-response preparedness
• Train restoration staff on best practices, documentation, customer experience, and safety

Qualifications

Compensation & Benefits