Director Applications Development - Care Delivery, Rev Cycle and PX Applications

JOB DESCRIPTION

This position is offered in a hybrid work model and requires candidates to be located in one of the following areas : Alpharetta, GA; Oakland or San Francisco, CA; or Camp Hill, PA.

Director Applications Development overseeing Care Delivery, Revenue Cycle and Patient Experience Applications will lead the strategy, implementation, and ongoing optimization of enterprise applications supporting clinical operations, revenue cycle management (RCM), and patient experience across a growing dental services organization. This leader oversees an enterprise ecosystem centered on Epic —including Epic Wisdom, Resolute, Cadence, Cheers, Hello World and MyChart—seamlessly integrated with 30+ third‑party solutions, trading partners, and vendors. The role combines strategic vision, hands‑on technical leadership, and strong oversight of implementation and post‑go‑live operations to deliver a connected, data‑driven and patient‑centered digital experience for driving Dental‑Medical Integration.

RESPONSIBILITIES

• Develop and execute a multi‑year applications roadmap aligned with clinical, financial, and patient experience strategies.
• Lead Epic implementation and Community Connect rollout programs , enabling connectivity across affiliated dental groups and partner organizations.
• Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
• Lead full lifecycle management of technology initiatives—from design through go‑live and continuous improvement.
• Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third‑party platforms.
• Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
• Drive governance and change management processes to maintain stable, compliant, and high‑performing applications.
• Establish operational KPIs and promote data‑driven decision‑making within care delivery, revenue operations and patient experience teams.
• Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
• Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting .
• Lead and mentor a cross‑functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
• Develop operating budgets in support of the business units' financial objectives and assume accountability for the department's performance against budget.

QUALIFICATIONS

Core Skills and Competencies

Base Pay Information

The national base pay range at the end is a good‑faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 25. $140,700 – $305,000.

ADDITIONAL INFORMATION

Fair Chance Ordinances and Criminal Background Considerations

This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and / or New York Corrections Law Article 23‑A.

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ABOUT THE TEAM

Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment‑Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.

Proof of eligibility to work in the United States must be provided if selected for hire.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other U.S. Territories at this time.

If You Are A Current Employee Click Here To Apply

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