Collections Supervisor 10-7 EST Onsite Virginia Beach

Collections Department Manager

Job Summary

Plans, directs, supervises, and evaluates work flow for the Collections department. Ensures the collection staff is effectively counseling all delinquent borrowers. Coordinates work activities to achieve the volume expected to meet operational requirements. Recommends operational improvements. Responsible for day-to-day application of policies and procedures. Monitors performance of staff members according to established standards. Conducts performance evaluations. Trains and coaches staff.

Responsibilities

• Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor, and client regulations.
• Manage and maintain daily operations of the Dialer campaigns.
• Performs collection activity on accounts when subordinates have difficulty collecting.
• Reviews the department's collection activity, identifying trends and assessing unit effectiveness.
• Receives and resolves customer complaints.
• Performs duties related to staff development such as performance evaluations, disciplining employees, and training.
• Reviews and recommends foreclosure to the Default Management committee.
• Compiles data and generates ad-hoc reporting for Manager.
• Provides monthly summary to Manager on departmental performance objectives.
• Ensures that 10 calls per month are evaluated for each Loan Counselor in the department.
• Responsible for requesting, creating / preparing, updating / revising, reviewing, testing, finalizing / approving, conduct training, and maintaining the departments policies and procedures.

Qualifications

Compensation Range : $52,400-$88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills, and experience.

Work Conditions

Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance.

Essential Functions

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension Understanding written sentences and paragraphs in work-related documents.

English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking Talking to others to convey information effectively.

Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing Teaching others how to do something.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management Managing one's own time and the time of others.

Writing Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension The ability to read and understand information and ideas presented in writing.

Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision The ability to see details at close range (within a few feet of the observer).

Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition The ability to identify and understand the speech of another person.

Speech Clarity The ability to speak clearly so others can understand you.

Physical Demands

Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching, and reaching

Equal Opportunity and Affirmative Action Policy

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.