Customer Service Agent $16.10 p / h IMMEDIATE OPENING

Job Opportunity

Full-time position available with a local bus transportation company. Shifts will vary from Monday to Friday, 7 am to 6 pm. Must be able to work out of three locations in Boise, Meridian, and Caldwell. Great temp-to-hire opportunity with excellent benefits and retirement!

Duties :

• Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information.
• Represents the company to the public in a professional manner.
• Documents customer comments, complaints, and suggestions in a non-judgmental manner.
• Enters data into company software systems for compliance and informational reporting.
• Processes bus pass sales and invoicing.
• Assists with ACCESS / ADA Ride eligibility documentation.
• Monitors and stocks bus schedule inventory at community sites / outlets.
• Formulates trip plans via written or verbal communication.
• Assists customers with lost and found items.
• Manages trip requests, negotiates times, and aligns customers with available regional transportation options to best fit their needs.
• Manages and processes incoming and outgoing mail and packages, including bid responses.
• Processes pass sales for walk-ins, over the phone, by mail, or via invoice.
• Maintains a professional and courteous demeanor at all times.
• Assist with monitoring the volunteer ride requests.
• Monitors non-emergency medical trips to ensure all are scheduled for the following day.
• Data entry for new clients, including adding clients, making revisions to client information, completing reservations and / or cancellations using licensed software for all services.
• Navigate and assist persons with information regarding the fixed route system by using the licensed software.
• Navigate and assist clients with the mobile ticketing services.
• Holds confidential discussions with the Transportation Services Manager as needed.
• Other duties as assigned.

Requirements :

Why work for Personnel Plus, Inc. : As the area's largest Staffing Service, we value adding you as a member of our great team. Your application will be considered for many urgent openings. Apply today - work today. Flex pay - choose Direct Deposit, pay card, or paper check. Health Benefits - Medical, Dental, Vision, Disability, Life Insurance. Referral Hiring Incentives. We never charge a fee.