Student Success Coach

Job Description

Job Description

Student Success Coach

Student Success Coaches are responsible for coaching students to ensure a successful transition to and through college. They are responsible for providing coaching and intervention to an assigned caseload of students.

They are committed to students by ensuring student access to programs and services, helping remove barriers to student enrollment and progression, and supporting and assisting students with achieving their educational goals.

They will also assist in coordinating campus-wide programs and other major events under the Office of Student Success.

Primary responsibilities include :

• Counsels, advises, and supports assigned students from enrollment through graduation
• Monitors progress of students in caseload with check-ins, scheduled meetings, and proactive outreach and communication
• Responds to students' questions, concerns, and needs.
• Builds meaningful, supportive relationships with students to foster a sense of connection and help them pursue their academic, personal, and career goals
• Conducts academic coaching through individual or group sessions that help students assess their own performance and develop academic success plans. Serves as the primary academic advisor for new students.
• Assists students with processes related to registration, financial aid, student accounts, and other related topics, as needed
• Tracks assigned students' progress to ensure academic progression
• Maintains accurate notes and records of student interactions in student success platforms and tracking systems.
• Plans and conducts programming for students related to student success
• Assists with the planning and implementation of summer orientation and new student welcome week activities.
• Collaborates with other departments and services to understand processes, systems, and services and to resolve student issues
• Monitors early-warning systems, in order to maximize proactive detection and interception of potential student withdrawal
• Ensures effective outreach to students in a timely manner for important information (registration dates, drop / add, etc.)
• Identifies at-risk students and connects them to campus resources
• Works closely with other offices (academic advisors, athletics) to promote engagement and retention of students who have been identified as being at-risk for disengagement and attrition
• Assists with weekend and evening events such as orientation, welcome week, move-in, etc.
• Provides transportation for students to Coker events using University-owned vehicles
• Other duties as assigned

University Standard Service and Excellence Expectations

Coker's standards of service and excellence to the campus and community is an institutional priority for the university. We pride ourselves in our customer service, communication, and availability to our stakeholders and employees through efficient response times, detailed information, and professionalism.

Being part of Coker University means committing to our Culture of COBRAS. We believe in showing up for students and colleagues with care, openness, bold ideas, and a drive to be remarkable and adaptable-always striking at the opportunity to be better.

Coker University readies undergraduates for personal and professional success through a distinctive four-year program that emphasizes a practical application of the liberal arts as well as hands-on and discussion-based learning within and beyond the classroom. Located in Hartsville, SC, Coker is within two hours of the cultural, financial and recreational resources of Charlotte, Columbia, Charleston and Myrtle Beach.

Coker University, in compliance with all applicable state and federal laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, does not discriminate on the basis of race, color, ethnicity, national origin, ancestry, religion, sex, sexual orientation, gender identity and expression, age, marital status, veterans or military status, or against individuals with disabilities, medical condition, or other legally protected classifications in the areas of employment, admission, financial aid or access to educational or extracurricular programs, activities or facilities.