Talent.com
Sr. Associate, Client Management/Program Support
Sr. Associate, Client Management/Program SupportMcKesson • Cary, NC, US
[error_messages.no_longer_accepting]
Sr. Associate, Client Management / Program Support

Sr. Associate, Client Management / Program Support

McKesson • Cary, NC, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes - one patient, one partner, one therapy at time .

Purpose

The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team focusing on larger scale client relationships that encompass almost all of Biologics' business units . The core purpose of this team is to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight.

The Sr. Associate, Client Management is responsible for managing projects focused on the implementation and / or ongoing management of program sourced to Biologics by McKesson by a pharmaceutical company client.

The Sr. Associate, Client Management serves as a client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.

The Sr. Associate, Client Management will support the relationship between the client-manufacturer and Biologics by McKesson and contribute to cross-functional teams across business units.

Key Responsibilities

Customer Relationship Management

  • Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
  • Responsible for written and verbal (non-sales and non-IT specific) communication to the client.
  • Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Project Management

  • Provides patient updates on pending and active refill patients in timely manner to client and field contacts
  • Updates standard and ad hoc reports as required , provide s additional status updates to the client contacts
  • Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team.
  • Assist operations team as needed with escalated cases
  • Account Management

  • Support Account / Program Manager with documentation of all client engagement
  • Serves as the first point of contact for day-to-day program issues from client reimbursement field team .
  • Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.
  • Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
  • Minimum Requirement

    Degree or equivalent and typically requires 2+ years of relevant experience.

    Education

    4-year degree in related field or equivalent experience

    Critical Skills

  • 2+ years experience in project management.
  • 2+ years business experience in Healthcare, Pharmaceutical, Account / Client Management, Finance, Distribution
  • Collaborative, customer focused, and able to create visible value to client and within the organization
  • Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
  • Advanced project management and organization skills
  • Detailed understanding and experience with process documentation and improvement
  • Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
  • Experience with Microsoft Office Suite, including Visio and Project
  • Advanced skills in Microsoft Excel, and PowerPoint
  • Excellent verbal and written communication skills
  • Ability to develop strong team relationships and bring individuals together to focus on team goals
  • Physical Requirements

  • Professional office environment
  • 10 % travel may be required
  • Candidates must be authorized to work in USA. Sponsorship is not available for this role.

    We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

    Our Base Pay Range for this position

    $53,500 - $89,100

    McKesson is an Equal Opportunity Employer

    McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

    Join us at McKesson!

    [job_alerts.create_a_job]

    Client Support Associate • Cary, NC, US

    [internal_linking.related_jobs]
    Associate Director / Director Strategy, Real World Evidence and Late Phase

    Associate Director / Director Strategy, Real World Evidence and Late Phase

    Syneos Health / inVentiv Health Commercial LLC • Morrisville, NC, United States
    [job_card.full_time]
    Associate Director / Director Strategy, Real World Evidence and Late Phase.Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.We...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    CRA Program Specialist (Remote)

    CRA Program Specialist (Remote)

    First Citizens BancShares • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    CRA Program Support Specialist.This is a remote role that may only be hired in the following locations : AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, MN, MT, NC, NE, NH, NM, NV, OH, OK, OR, PA, R...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CRA Program Specialist

    CRA Program Specialist

    First Citizens Bank • Raleigh, NC, US
    [job_card.full_time]
    This is a remote role that may only be hired in the following locations : AL, AR, CT, DE, IA, ID, IN, KS, KY, LA, ME, MS, MN, MT, NC, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, SD, UT, VA, VT, WV.May p...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Associate, Client Services

    Senior Associate, Client Services

    Capital One • Raleigh, NC, US
    [job_card.full_time] +1
    Senior Associate, Client Services.Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr. OCM Consultant Job Details | Black & Veatch Family of Companies

    Sr. OCM Consultant Job Details | Black & Veatch Family of Companies

    Florida Staffing • Cary, NC, US
    [job_card.full_time]
    Location : Overland Park, KS, US Ann Arbor, MI, US Atlanta, GA, US Charlotte, NC, US Dallas, TX, US Houston, TX, US Jacksonville, FL, US Orlando, FL, US Phoenix, AZ, US Cary, NC, US Tampa, FL, US Tu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Associate Director CRM & Insights

    Associate Director CRM & Insights

    Merz Aesthetics • Raleigh, NC, US
    [job_card.full_time]
    Associate Director, CRM & Insights.The Associate Director, CRM & Insights plays a strategic and operational leadership role in driving CRM performance, reporting excellence, and cross functional en...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Clin Apps Spec

    Clin Apps Spec

    Canon USA & Affiliates • Raleigh, NC, United States
    [job_card.full_time]
    This position is the project manager for the final implementation for clinical applications training of a CMSU modality with the customers. After the sales and installation is complete, the Clinical...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Strategic Client Executive, Rx Solutions

    Strategic Client Executive, Rx Solutions

    Marsh McLennan • Raleigh, NC, US
    [job_card.permanent]
    Strategic Client Executive, Rx Solutions.Award-winning, inclusive, top workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people. The industry's brightest talent ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Management Consultant (US)US (remote)

    Management Consultant (US)US (remote)

    JMW Consultants • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time] +1
    Management Consultant Houston, TX (Remote).JMW is a transformation consultancy that empowers leaders to shape their organizations' future. For 40 years, top executives have trusted us to deliver ex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Radioligand Therapies (RLT) Associate Director, Priority Accounts - Virginia - Carolinas

    Radioligand Therapies (RLT) Associate Director, Priority Accounts - Virginia - Carolinas

    Novartis • Raleigh, NC, US
    [job_card.full_time]
    Radioligand Therapies (Rlt) Associate Director, Priority Accounts.This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocatio...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr Manager Solution Consulting - App Engine

    Sr Manager Solution Consulting - App Engine

    ServiceNow • Raleigh, NC, US
    [job_card.full_time]
    Sr Manager Solution Consulting - App Engine.It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr Analyst, Operations Fulfillment

    Sr Analyst, Operations Fulfillment

    RBC Capital Markets, LLC • Raleigh, NC, United States
    [job_card.full_time]
    The Senior Operations Fulfillment Analyst provides excellent service to RBC Bank clients, both internal and external, by ensuring daily assigned activities are completed in accordance with procedur...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Sr Director Global Professional Services & Strategies

    Sr Director Global Professional Services & Strategies

    Thermo Fisher • Raleigh, NC, US
    [job_card.full_time]
    Sr Director, Procurement Global Professional Services & Enterprise Strategies.When you're part of the team at Thermo Fisher Scientific, you'll do meaningful work that makes a positive impact on a ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Client Services Associate

    Client Services Associate

    Hellosunshinetravels • Raleigh, North Carolina, United States
    [filters.remote]
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motiva...[show_more]
    [last_updated.last_updated_variable_days]
    Sr. OCM Consultant

    Sr. OCM Consultant

    Black & Veatch • Cary, NC, US
    [job_card.full_time]
    In this role, you will have the opportunity to lead, support and / or participate in work with client stakeholders to identify and articulate the change or transformation outcomes.Supervisory role ov...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sr Product Mgr I

    Sr Product Mgr I

    LexisNexis • Raleigh, NC, US
    [job_card.part_time]
    Are you keen to develop your Product Management career? Would you enjoy working on our cutting-edge products? LexisNexis Legal & Professional, which serves customers in more than 150 countries with...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Program Manager : Bay Area, CA, Remote

    Program Manager : Bay Area, CA, Remote

    Staffing • Raleigh, NC, US
    [filters.remote]
    [job_card.full_time]
    Job Location : Bay Area, CA, Remote.Job Authorization : US Citizen / GC / EAD (H4 / L2 / TN) preferred- No 3rdPARTIES RESUME C2C ACCEPTED. Job Description : Responsibilities : Develop.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Client Success Specialist

    Sr. Client Success Specialist

    InStride • Raleigh, NC, US
    [job_card.full_time]
    At InStride, people are our purpose.We believe that investing in people is the most powerful way to drive successfor individuals and organizations alike. As a public benefit corporation, we partner ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]