Restaurant General Manage (Internal Promotion)Pizza Hut • Phoenix, AZ, US

Restaurant General Manage (Internal Promotion)

Pizza Hut • Phoenix, AZ, US

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Restaurant General Manager

5045 W. Indian School Rd, Phoenix, AZ ID#P1-2059033-2

DDO prides itself on having developed a culture of trust, loyalty, and excellence. The company places a strong emphasis on leadership development, managerial proficiency, and operational excellence. This combination of company culture and leadership focus has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic downturn. Continued growth and leadership development are the company goals. Our Motto : "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE." ETHICAL...PASSIONATE...COMMITTED

What is "Live Life Unboxed"? Equally important to the job role and responsibilities is making sure the team member can represent the amazing Live Life Unboxed! culture that is Pizza Hut. At Pizza Hut we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of people. If you want to have fun serving great food to our customers, we would love to meet with you.

Job Role

Reporting to the Area Coach, the Restaurant General Manager manages a Pizza Hut restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

Build People Capability

Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
Recruit and equip high quality operators to deliver great customer experiences
Build a healthy and robust bench of developed and capable Managers and Team Members
Leads performance management process for all employees in their restaurant
Lead by example - be a culture champion and live by Pizza Hut Standards
Leverage culture and people capability to fuel brand performance
Provides leadership and coaching, developing Manager's and Team Members

Deliver a Consistent Customer Experience

Ensure complete and timely execution of corporate & local marketing programs

Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team

Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 200-500

Ensure local health and safety codes, and company safety and security policies are met

Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards

Utilizes insights from customer programs to help elevate the customer's experience and meet Pizza Hut's customer satisfaction targets

Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback

Builds SMART action plans to resolve issues in their restaurant

Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets

Grow the Brand, Sales and Profits

Control Profit & Loss by following cash control / security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions

Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards

Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged

Ensures that facilities and equipment are maintained to Pizza Hut standards; coordinates facility upgrades or equipment replacement

Analyzes sales, labor, inventory and controlables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets

Works with management team to develop and deliver unit-specific Annual Operating Plans

Attendance

Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.

Provides appropriate notice when unable to be at work.

Understands and uses approved time-keeping system, including accurately recording all hours worked.

Initiative and Energy

Takes action without being told, goes beyond what is simply required and maintains a high activity level

Job Requirements and Essential Functions

Must be at least 18 years of age

High School Diploma or GED, College or University Degree Preferred

Must have reliable transportation

Must pass a background check criteria

2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility

Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical / decision-making skills

Strong interpersonal and conflict resolution skills

Good oral / written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability

Strong analytical / decision-making skills

Basic personal computer literacy

Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards

Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done

Provides leadership and coaching for each employee in their restaurant

Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees

Proven ability to drive customer satisfaction, financial performance and employee satisfaction

Able to stock shelves and coolers

Able to clean the parking lot and surrounding grounds

Able to sweep and mop floors

Able to lift, carry out trash containers, and place in an outside bin

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