Supervisor - Loss Mitigation (On-Site)

Primary Function

Supervises a team of Loss Mitigation Specialists to minimize losses on delinquent mortgages by working according to investor guidelines.

Principal Duties

• Provide guidance and leadership for management and staff. Lead and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
• Supervises the analysis of financial statements, tax returns, credit reports, valuation reports, and title reports to approve the appropriate resolution for the customer.
• Tracks, monitors, and measures employee performance according to department standards. Provides feedback monthly.
• Oversees and facilitates the training of new employees.
• Maintains training and support materials for the Loss Mitigation Specialist job.
• Maintain process and procedure documentation for the Loss Mitigation team, create process and procedure documentation where it does not currently exist.
• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approval a Loss Mitigation Workout.
• Oversees the day-to-day tasks and performance of the Loss Mitigation Specialists.
• Assists in the control of company expenses through intelligent use of funds to resolve accounts and managing staffing and miscellaneous costs.
• Arranges for contractual services relating to property inspections, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the collateral.
• Schedules and monitors of all employee time records.
• Ensures compliance with company policies and procedures.
• Undertakes special projects related to departmental activities.
• Performs related duties as assigned by management.

Education and Experience Requirements

Knowledge, Skill, and Ability Requirements

Additional Information : While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies / states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits : Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave / Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW :

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions