Application Analyst

Application Analyst

GENERAL SUMMARY :

Designs, tests, debugs, integrates, implements, trains, maintains and supports healthcare and business related computer systems. Works closely with the business units to gain in-depth understanding of customer’s business strategy, processes, services, roadmap and the context in which the business operates. Establishes and maintains a professional relationship with internal and external customers so that information technology needs are appropriately addressed. Works with internal and external customers to analyze system needs, translates needs into functional and technical specifications, and develops technology solutions to resolve application process challenges / problems.

PRINCIPAL JOB FUNCTIONS :

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• Commits to the mission, vision, beliefs and consistently demonstrates our core values.

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17. Analyzes operational workflow and system features to guide gap analysis, options, decision-making and maintenance.

18. Collaborates with cross-functional teams to develop and refine processes.

19. Coordinates with other analysts to develop and define integrated workflows.

20. Conducts analysis of information, processes and systems; recommends solutions; implements and manages technology needs of internal and external customers.

21. Serves as consultant for issues and as a conduit for aligning resources and activities related to the system.

22. Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers’ routine computer usage. Stakeholders may include Operations, Vendors, IT Service Desk, and other impacted groups or individuals.

23. Assists stakeholders in identifying efforts required to ensure adoption of new technology.

24. Participates as a team member, and may assume the role of team leader as assigned; receives technical guidance from senior analysts as appropriate.

25. Enters restricted access areas, without supervision, to perform assigned work.

26. Analyzes and provides application data for interface testing and processing; analyzes, monitors and supports integration processes as appropriate.

27. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

28. Participates in meetings, committees and department projects as assigned.

29. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

1. Knowledge of operations, workflow and processes related to application support.

2. Knowledge of computer hardware equipment and software applications relevant to work functions.

3. Knowledge of system interface analysis and comprehensive testing processes.

4. Ability to communicate effectively both verbally and in writing. Gathers the right information before forming an opinion or response balances the need for thoughtful consideration / evaluation against the urgency of the response.

5. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

6. Ability to work independently or as a team member as situations dictate.

7. Ability to effectively interact with clients having a broad range of computer knowledge and ability.

8. Ability to deliver excellent customer service by doing more than just the job while being prompt, courteous and sensitive to the customer.

9. Ability to organize, prioritize, multi-task and efficiently complete work assignments.

10. Ability to utilize various software programs employing various hardware packages.

11. Ability to adapt to and effectively perform work functions in emergency and high stress situations. Must be able to work well in a dynamic atmosphere, remain calm and flexible under pressure from competing demands and tight deadlines.

12. Ability to support multiple applications or modules and multiple business groups.

13. Ability to analyze problems, identify needs / priorities / risks, manage change and implement effective work strategies.

14. Ability to problem solve and engage independent critical thinking skills.

15. Ability to maintain confidentiality relevant to sensitive information.

16. Ability to prioritize work demands and work with minimal supervision.

17. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE :

Associates or technical degree in an information technology area of study, a medical, allied health area of study (e.g. nursing, radiology, laboratory), or business area of study (finance, information management) required. Bachelor’s degree preferred. Required minimum of two (2) years’ experience in the analysis, design, implementation, support and maintenance of computer systems required.

OTHER CREDENTIALS / CERTIFICATIONS :

Must have internet connectivity off-premises in order to respond to work requests when necessary.

Per leader’s discretion – If assigned to drive Bryan owned vehicles, a valid driver’s license and verification and maintenance of responsible driving record per facility standards required.

PHYSICAL REQUIREMENTS :

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

Under the Nebraska Radiation Control Act governing the Gamma Knife, employees in this job description are required to be deemed trustworthy and reliable. The information required includes identity verification, a background check, employment and education history.

This position is responsible for working with all assigned areas, including all entity locations. Regular Travel (including overnight) may be required based on the needs of the organization.

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