WD-Sr. Enterprise Systems AnalystWest Development • Carlsbad, CA, United States
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WD-Sr. Enterprise Systems Analyst
West Development • Carlsbad, CA, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]World-class customer service and communication (written and verbal) skills. A passion for service; someone who consistently demonstrates a commitment to help others. Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations. Excellent organizational skills and ability to prioritize tasks among many competing requests. Ability to work in a fast-paced environment with high expectations, while remaining calm and professional. 7+ years' IT experience, including regular experience providing white glove service to executives. 5+ years' experience supporting Office 365 and related apps in an enterprise environment. 5+ years' experience supporting Microsoft operating systems in an enterprise environment. Experience supporting business audiovisual systems. Experience supporting Apple and Android mobile devices. Familiar with enterprise networking technologies, including the use of VLANs, Site-to-Site VPN, etc. Working knowledge of data / voice cabling systems. Must have a reliable method of transportation to drive to different client locations. Ability to lift up to 50 lbs.
This position combines hands-on technical expertise with a polished, service-oriented approach. The ideal candidate will thrive in an environment that demands both deep technical proficiency and discreet, high-touch service for senior executives and their teams. This position reports to the Enterprise Systems Manager.
- Provide technology support via phone, email, and in-person with staff and executives.
- Complete regular, proactive checks of executive workstations and peripherals.
- Collaborate with Executive Assistants to ensure all supported systems are functioning as expected.
- Assist with setup and configuration of conference room audio visual systems as needed.
- Troubleshoot and resolve issues related to Office 365.
- Log all stakeholder interactions in the ticketing system.
- Set up and configure Microsoft Windows laptops / desktops.
- Install and configure software on Microsoft Windows laptops / desktops.
- Troubleshoot issues with Microsoft Windows workstations and Apple / Android mobile devices.
- Identify and resolve hardware and software application conflicts.
- Perform basic troubleshooting of network and telephony systems.
- Continually evaluate technology systems. Recommend and implement changes where appropriate.
- Work with external vendors to manage repairs for damaged / malfunctioning hardware.
- Collaborate with cross-functional teams to properly onboard new executive team members.
- Accept responsibility for outcomes. Acknowledge mistakes and then take steps to resolve them.
- Continually find more efficient ways to fulfill responsibilities. Quickly adapt and respond to change.
- Contribute to IT projects as assigned.
- Performs other duties as assigned by the Enterprise Systems Manager.
- Limited local travel is required to support executive activities in remote locations.
Knowledge, Skills, and Abilities
We use E-Verify to confirm the identity and employment eligibility of all new hires.
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System Analyst • Carlsbad, CA, United States
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