IT Web Developer, Sr

Overview and Responsibilities

The IT Web Developer, Sr. (Manager, UX & Design Strategy) will lead the design strategy for the Gexa and Frontier digital properties, leveraging human-centered design and taking an insights-led approach to establishing meaningful and cohesive customer digital experiences. This role leads the user experience strategy and design across a portfolio of owned media and reports to the Senior Manager, Digital Experience & Platforms.

While co-creating and collaborating with product owners, business stakeholders and the broader Brand and Marketing team, the IT Web Developer, Sr. evolves the strategy of the digital acquisition and customer account management experiences, driving positive metrics for those key journeys.

Core Responsibilities

• Partner with product and technology partners to identify opportunities and improvements, while driving continuous innovation across Gexa’s customer digital experiences.
• Reframe strategic questions, generate possibilities, and leverage research to establish customer value propositions.
• Utilize prototyping and usability studies to establish customer desirability, while collaborating with stakeholder groups to develop experience roadmaps over a now, next and future timeframes.
• Provide direction and hands-on management of our Figma account that serves our digital channels.
• Drive alignment and buy-in across senior executives through effective storytelling and strong user experience value propositions.
• Ensure digital customer touch points are consistent with Gexa’s user experience and brand standards.

Create and maintain style guides for the portfolio of retail brands.

Qualifications

What’s needed to succeed (Minimum Qualifications) :

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications) :

Prior experience in the retail electricity provider space

EEO :