Office Medical Assistant

Position Summary :

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.

Performs standard Medical Assistant duties in a medical office environment, to include greeting patients, obtaining information and documentation, rooming patients, taking vital signs, and supporting the medical provider and nursing staff as required. Inputs information to patient records, makes calls to provide patients with information, schedules patients for return visits and / or procedures, and other general office duties as assigned.

Essential Duties and Responsibilities :

• In all encounters, acts as the patient’s advocate to ensure optimum patient satisfaction with the experience and care they receive. Always communicates in a non-judgmental and non-discriminatory manner that preserves the patient’s rights and dignity.
• Rooms patients in a timely and accurate manner and follows procedures set forth by the organization.
• Interacts with and assists providers in completing each patient interaction. Any event that involves patient dissatisfaction is documented and referred to a lead person, supervisor, or manager for action.
• Contacts patients to provide the results of tests, or other appropriate information.
• Able to educate patients about GI specific conditions, tests and medications using language, terms, and methods that the patient can easily understand. Ensures that patients are provided with appropriate written or verbal information. Asks questions and seeks clarification from providers and RNs when appropriate.
• Document all patient interactions in the appropriate system in a timely and accurate manner and verify that all documentation is complete, concise, and accurately reflects the complete situation and the care that was given.
• Sends pre-certifications and schedules patients for appointments and / or procedures and ensures the information is coordinated with all appropriate departments and outside organizations.
• Addresses tasks in a timely manner (within 7 days, as soon as possible for urgent tasks). Able to prioritize tasks appropriately. All electronic charting is complete, accurate and professional.
• Participates in staff meetings. Assists in developing ways to meet department goals in a more effective and efficient manner and is an active part of the implementation of new processes and procedures.
• Research lab and imaging recall testing and executes appropriate orders for patients.
• Serves as a team player to ensure center optimization and efficiency.
• Performs other tasks, projects and assignments as requested by management.

Knowledge, Skills, and Abilities :

Minimum Qualifications :

Physical Demands and Work Environment :