Senior Technical Claims Specialist, Commercial General Liability and Auto ComplexLiberty Mutual Insurance Group • Murrieta, CA, US
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Senior Technical Claims Specialist, Commercial General Liability and Auto Complex
Liberty Mutual Insurance Group • Murrieta, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Own and manage the full life cycle of complex CGL claims : determine coverage, investigate facts, evaluate liability, set and adjust reserves, negotiate and execute settlements, authorize payments and, where appropriate, deny coverage. Perform advanced coverage analysis on issues such as duty to defend vs. indemnify, occurrence vs. claims-made triggers, allocation, multiple policies / insurers, additional insureds, contractual liability, erosion of limits, pollution and professional services exclusions, intentional acts, and other complex endorsements. Draft and manage coverage opinions, reservation of rights letters, declination letters and coverage litigation strategy; coordinate coverage counsel where appropriate. Lead defense strategy for high-exposure suits : review pleadings and discovery, develop litigation plans, retain and manage outside defense counsel, oversee billing practices, and evaluate settlement vs. trial risk. Coordinate with reinsurance, underwriting and subrogation teams on coverage, recovery and allocation issues; manage reporting and ceded claims processes. Set and maintain appropriate reserves for complex and catastrophic exposures; explain reserve rationale to senior management and auditors. Mentor, train and advise claims staff and less experienced examiners on coverage interpretation and complex claim strategies; act as an internal resource and SME. Monitor case law, regulatory and legislative developments affecting CGL and casualty coverage; translate trends into actionable practice updates and training. Participate in cross-functional special projects (policy language review, claim handling playbooks, major loss response) and continuous improvement initiatives. 5-7+ years of progressively responsible experience handling Commercial General Liability and / or complex Commercial Auto casualty claims, including substantial experience with high-severity and multi-party litigation. Demonstrated expertise in coverage analysis and interpretation of CGL policies and common endorsements; experience drafting coverage opinions and reservation of rights letters. Strong litigation management experience : selecting and supervising defense counsel, discovery and trial exposure management, mediation / arbitration, and settlement negotiations. Proven ability to analyze, allocate and defend exposure across multiple policies and jurisdictions. Excellent written and verbal communication skills; capable of articulating complex coverage positions to legal counsel, underwriting, senior management and external parties. Strong decision-making and judgment under pressure with a track record of handling confidential, high-stakes matters. Proficient with claims management systems and standard MS Office tools (Excel, Word). Required to obtain / maintain all-lines Adjusters license.
Senior Technical Claims Specialist
We are seeking a seasoned Commercial General Liability claims professional to serve as a Senior Technical Claims Specialist and enterprise subject-matter expert on complex and highly complex casualty matters. This is a high-visibility, high-autonomy role for a candidate who thrives on deep coverage analysis, strategic litigation and defense management, and handling high-exposure, multi-party claims across jurisdictions. The ideal candidate combines advanced CGL experience with sharp coverage-interpretation skills, strong judgment, and a proven track record of resolving difficult liability and coverage issues.
Why this role is compelling
- Lead ownership of complex / high-exposure CGL and Commercial Auto Bodily Injury claims and the chance to shape litigation and coverage strategy.
- Regular collaboration with coverage counsel, defense counsel, underwriting, reinsurance and senior management be the go-to SME.
- Opportunity to influence policy, processes and training across the claims organization.
- Authority to structure complex settlements and manage reserving for high severity matters.
Primary Responsibilities
This position can be filled by a remote employee; however, we do have in office requirements twice a month if you leave within 50 miles of a GRS Claims office aligned with one of the following : Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA.
Qualifications
About Us
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.
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