Telephone Service RepresentativeHope Credit Union • Jackson, MS, United States
Telephone Service Representative
Hope Credit Union • Jackson, MS, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Perform general administrative duties such as attending meetings, report production, etc. Update all information on members account and mail outs. Recommend process improvements. Recognize, document, and alert Call Center Supervisor of trends in calls. Perform other duties as assigned by supervisor. Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products Ability to read and interpret documents, write routine reports and correspondence Ability to speak effectively before groups of customers and employees of the organization Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, percent, and interpret data Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions Ability to deal with problems involving a few concrete variables in standardized situations Excellent customer service skills Excellent telephone manners Associate's degree; business concentration preferred 3 or more years of experience in banking / credit union as Teller or Member Service Rep
Job Summary
The Position is responsible for providing excellent customer service and quick turnaround in response to customers' calls to the Call Center.
Primary and Essential Functions
- Leads and supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
- Answer telephone calls from customers and provide assistance as requested.
- Maintain security over customer information.
- Provide excellent customer service in a timely fashion.
- Process member requests for debit and ATM cards.
- Open accounts for new and existing members.
- Process mail in deposits and payments.
Secondary Functions
Competencies / Skills
Desired Qualifications
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Telephone Service Representative • Jackson, MS, United States
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