Client Engagement Specialist

A company is looking for a Client Engagement Specialist / Admission Specialist for East Coast hours.

Key Responsibilities :

Field inquiries from potential clients via phone, email, and online forms

Match clients with therapists that best suit their psychological needs and logistical preferences

Manage lead nurturing processes to convert inquiries into active clients

Qualifications :

At least 2 years of experience in customer service, sales, or client-facing roles, preferably in the healthcare or mental health field

Proficient in CRM software and MS Office; tech-savvy with the ability to learn new tools quickly

Bachelor's degree in Psychology, Social Work, or related field preferred

Experience verifying insurance benefits preferred

Empathetic and compassionate understanding of mental health challenges