Sr. SOC QA Analyst - Commercial Insurance

Interview : Virtual

Visa : USC, GC and GC EAD

Onsite : Chicago, IL (need local)

JD :

• Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This additional support in QA will ensure greater capacity in review and scope of coaching efforts.
• Part of the global IT security team working closely with the US SOCs teams.
• Performs a combination of duties in accordance with departmental guidelines.
• Queue admin (execution, oversight, and delegation).
• Case review and quality assurance.
• Metrics review and reporting.
• Assist in case work as needed.
• Management updates on daily issues and impact.
• Maintain scheduled weekly / bi-monthly / monthly QA meetings with L2 and L3 analysts.
• Coordinate Roundtable topics / training and lunch & learn sessions.
• Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development.
• Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible.
• Identify visibility gaps in the network and recommend solutions.
• Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations.
• Articulate security incident details to business stakeholders and non-technical individuals.
• May perform additional duties as assigned

Skills :

Preferred Insurance Industry experience

Education :