Desktop Support Engineer I

Company Description

You may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer I. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you’ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work.

This position will be based at our Mission, TX office and working 5 days per week in the office.

Job Description

Responsibilities include, but are not limited to, the following. Other duties may be assigned.

• Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions
• Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization
• Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed
• Perform computer moves, adds, and changes (MACs)
• Reload and image operating systems
• Install and configure software in accordance with The Wonderful Company’s information systems policies and procedures
• Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting
• Provide printer support, including setup, moves, configuration changes, and toner / ink supply management
• Support mobile device management (MDM)
• Troubleshoot, configure, and support handheld barcode scanners
• Serve as the primary point of contact for helpdesk calls
• Serve as the primary point of contact for chat-based technical support

Qualifications

Additional Information

Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share : Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.

The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit learn more about The Wonderful Company, its products and its core values, visit or follow us on Facebook, Twitter and Instagram.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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