Manager Social Work (LCSW) - Social Work, Outpatient Oncology

Social Work Manager

The Social Work Manager is a part of and engages with the service line leadership team. The Manager has the responsibility to collaborate with the service line leadership team when decisions are made around program and staff development. The Manager plans, develops implements and evaluates health care services, programs, and activities; and acts as the department / center leader to ensure the goals and objectives are achieved. The Manager has the responsibility to collaborate with physicians and other health care providers to maintain and improve services. The Manager will be responsible for creating and revising standard work and implementing operational workflows to optimize departmental key performance indicators. Additionally, this position serves as a resource for problem solving, budgeting, performance improvement, policy implementation and staff issues. Responsibility for the interpretation of data related to demand and delivery of interventions is a key part of this role. This leader also partners with other service line and social work leaders across the enterprise to ensure consistency of practice standards and clinician competencies.

Locations : Stanford Health Care

What you will do :

• Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and drafting reports.
• Continuously assesses and improves teams' and department's performance based on patient needs; directs and participates in improving performance and services which benefit staff, patients, and other patients. Maintains appropriate quality improvement programs in response to staff and patient feedback, internal standards of care and external requirements. Evaluates and implements changes based on data related to productivity, quality and outcomes for departmental projects and programs. Accountable for achieving patient and staff satisfaction targets.
• Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions; accordingly, analyzes customer / patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer / patient complaints.
• Sustains SHC operating system throughout the department / center.
• Develops, recommends, implements, and interprets new or revised policies, standards, and procedures; monitors and enforces compliance.
• Determines necessary levels of and provides supervision of operational and clinical functions of staff. Ensures that enough qualified and competent persons are available to provide care that is safe and service oriented. Has responsibility for selection, orientation, coaching, supervision, development, and evaluation of social work staff.
• Ensures quality program management through compliance with federal, state, and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients / customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services.
• Manages implementation and monitoring of psychosocial supportive programs including, but not limited to support groups, peer to peer mentoring, patient grant screening, and distress patient management.
• Manages and integrates functions to support the department's / center's priorities as regards growth and expansion goals and initiatives, and provides effective leadership, business acumen and vision to maintain and "grow" the program's services, including preparing and managing business modeling.
• Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services. Oversees service line efficiencies to ensure appropriate utilization of Health System resources including patient financial assistance.
• Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.
• Facilitates professional development and clinical growth of social work staff through implementation and maintenance of program specific competencies. Promotes and facilitates educational opportunities based on assessment of staff needs.
• Manage and support additional department / center programs and projects as assigned.

Education Qualifications :

Experience Qualifications :

Required Knowledge, Skills and Abilities :

Licenses and Certifications :

These principles apply to ALL employees :

SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family's perspective :

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all