Talent.com
Manager, Infrastructure Operations
Manager, Infrastructure OperationsERP Suites • Loveland, OH, US
Manager, Infrastructure Operations

Manager, Infrastructure Operations

ERP Suites • Loveland, OH, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

ERP Suites is seeking an experienced Manager of Infrastructure Operations to lead and manage our  infrastructure team.

This role is responsible for ensuring the stability, scalability, and security of our infrastructure, including networks, servers, storage, and cloud solutions.

The ideal candidate is a seasoned leader with a deep technical background, a commitment to operational excellence, and a strong focus on customer satisfaction.

The Manager of Infrastructure Operations leads the infrastructure team responsible for fulfilling customer operations requests and delivering customer projects, including onboardings and transformations.

This role oversees daily operations, develops team capability, and drives operational excellence across all infrastructure services.

The manager will partner closely with the Data Center Manager, Project Managers, and Service Delivery Managers to plan, prioritize, and deliver customer work successfully.

Location :

  • Our home office is based in Cincinnati, OH.
  • However, we are open to hiring someone who is fully remote regardless of location.
  • Although the position is fully remote, occasional travel may be required based on job needs.

Travel :

  • Occasional visits to ERP Suites facilities or customer sites Key Responsibilities Ensure customer cases receive professional responses within eight business hours, are updated daily, and are resolved efficiently.
  • Partner with Service Delivery Managers to provide customers with consistent communication and a unified service experience.
  • Lead infrastructure work streams in customer onboardings, JD Edwards upgrades, and other customer-facing projects.
  • Coordinate with Project Managers to schedule, plan, and execute project activities to ensure on-time and successful customer go-lives.
  • Lead daily team standups to manage work and maintain alignment.
  • Conduct weekly one-on-one meetings with team members to support performance, engagement, and development.
  • Develop quarterly goals, complete performance evaluations, and create individualized development plans for team members.
  • Collaborate with the Data Service Manager to plan and execute infrastructure and data center upgrades and modifications.
  • Participate in complex infrastructure upgrades, migrations, and technology changes.
  • Foster a culture of accountability, teamwork, and continuous improvement within the infrastructure operations team.
  • Monitor and enforce service level agreements (SLAs) to meet performance expectations.
  • Develop and implement disaster recovery and business continuity plans to ensure business resilience.
  • Stay up to date with industry trends and emerging technologies to drive innovation and efficiency.

    • What We’re Looking For Experience :

  • 5+ years in IT infrastructure management. 3–5 years of management experience in a multi-tenant managed services or consulting environment, including direct people leadership.
  • Demonstrated success mentoring and developing team members personally and professionally.
  • Hands-on experience leading or working in enterprise or data center networking, including customer connectivity, tenant isolation, and spine-leaf architectures.
  • Broad knowledge of related data center technologies such as storage, data protection, compute, and network systems.
  • Strong interpersonal and communication skills with the ability to collaborate effectively across departments.
  • Experienced in guiding teams through complex problem-solving while balancing technical delivery with team development.
  • Thrives in a collaborative, team-focused environment .

    • Certifications (Preferred) :

  • ITIL, Cisco, Microsoft, AWS, or other relevant industry certifications.
  • Preferred Qualifications
  • Practical knowledge of Cisco ACI or similar spine-leaf data center networking.
  • Experience leading or managing compute environments based on VMware hypervisor technology.
  • Working Conditions
  • May occasionally be required to work evening shifts if a customer experiences a critical system-down situation.
  • Must be available to support occasional customer escalations or oversee work performed outside normal business hours when needed.
  • ERP Suites offers a flexible working environment focused on completing the job while supporting employee well-being and work-life balance.

    • Apply Today if you are an experienced IT infrastructure leader with a passion for customer satisfaction and operational excellence.

    Company :

  • At ERP Suites, our focus is on helping our customers realize IT’s potential.
  • Our comprehensive ERP solutions enable them to streamline and scale their IT products and processes.
  • And this leads directly to improved efficiency and increased margins.
  • We are a proud Oracle Gold Partner and champion of proactive JD Edwards management and custom product enhancements.
  • ERP Suites provides technical consulting, cloud services, managed services, and digital transformation solutions for some of America’s top companies.
  • We build secure connections, improve performance, automate workloads and give them mobility.
  • In other words, we help them stay on top.

    • We deliver multi-functional value through cloud services, digital transformation, ERP consulting services, ERP managed services, and software development.  Core Values :

  • Make Customers Successful Be An Advisor Be a Teacher Be a Coach Have Fun Do the Right Things for the ERP Suites Family Adapt Quickly to Changing Roles and Environments This is Where IT Change Starts.
  • With questions.
  • With problems that need to be solved.
  • With business needs, both immediate and long term.
  • Because technology and its impact on business isn’t getting any simpler.
  • That’s why we exist.
  • To answer the tough questions.
  • To find a solution to every problem—no matter the size or scope.
  • And to help companies not just identify IT’s potential, but realize IT.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Manager Infrastructure • Loveland, OH, US

    [internal_linking.similar_jobs]
    Crisis Program Manager

    Crisis Program Manager

    LER Healthcare • Lebanon, OH, US
    [job_card.full_time]
    Crisis Program Manager – Warren & Clinton Counties.Primarily onsite at a Lebanon-area location, with support provided to field teams across Butler, Warren, and Clinton Counties.Standard hours a...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Director of Operations

    Director of Operations

    Sunrise Telecom • Blue Ash, OH, US
    [job_card.full_time]
    Job Description Title : Director of Operations Immediate Supervisor : Vice President of Operations Position : Exempt Non-Exempt General Job Summary : Responsible for all aspects of day-to-day operation...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Onsite Performance Manager

    Onsite Performance Manager

    Staffmark Group • West Chester, OH, United States
    [job_card.full_time]
    We are currently hiring a Cost-Per-Unit (CPU) Performance Manager.Our ideal candidate will possess a passion for impacting lives and our community. The CPU Performance Manager plays a critical and s...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager- Liberty

    Manager- Liberty

    Ford's Garage Liberty • Liberty Township, OH, US
    [job_card.full_time]
    Our mission is to provide an innovative and entertaining dining experience which will compel our guests to become raving fans and create brand loyalty. Join us as a guest, leave as a friend.The Rest...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Operations Manager

    Operations Manager

    Hardy Diagnostics Careers • Springboro, Ohio, USA
    [job_card.full_time]
    Supports the companys vision and mission statement as indicated in the employee manual and participate in the companys continuous improvement program (LEAN). Works collaboratively with Directors in ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VP, Institution Success Manager

    VP, Institution Success Manager

    LPL Financial • Dayton, OH, US
    [job_card.full_time]
    Vice President (VP) of Institutional Success Management.At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.This VP ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Open Interviews

    Open Interviews

    Express Wash Hold Co LLC • Mason, OH, US
    [job_card.full_time]
    Flying Ace Express Car Wash is Hiring! Join us for our Open House to meet the team and explore your next great opportunity. Location : 5274 Dixie Hwy, Fairfield, OH 45014.Assistant Site Managers &nda...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Project Manager

    Project Manager

    US Main • Dayton, OH, US
    [job_card.full_time]
    Project Manager As Project Manager, you’ll be the central force behind high-stakes projects—ensuring precision, performance, and profitability at every phase. From initial concept to final delivery,...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Information Governance Operations Analyst

    Information Governance Operations Analyst

    Taft Stettinius & Hollister LLP • Dayton, OH, United States
    [job_card.full_time]
    Taft is seeking an Information Governance Operations Analyst to support our Information Governance team in our Chicago, Cincinnati, Cleveland, Columbus, Dayton, Denver, Detroit, Indianapolis or Min...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Faculty Position in Cybersecurity and Information Technology

    Faculty Position in Cybersecurity and Information Technology

    Northern Kentucky University • Highland Heights, KY, United States
    [job_card.full_time] +1
    Faculty Position in Cybersecurity and Information Technology.School of Computing and Analytics.The School of Computing and Analytics (. Northern Kentucky University (.Cybersecurity and Information T...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Project Lead / Project Manager / Technical Project Manager (Multiple Locations)

    Project Lead / Project Manager / Technical Project Manager (Multiple Locations)

    Multi-Color Corporation MCC • Batavia, OH, United States
    [job_card.full_time]
    Build your Career with an Industry Leader.As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences.Backed by over a centur...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Terminal Operations Supervisor

    Terminal Operations Supervisor

    A. Duie Pyle • West Chester, Ohio, USA
    [job_card.full_time]
    A family-owned business since 1924 A.Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Specialist Network Engineer

    Specialist Network Engineer

    Resilience • West Chester, OH, United States
    [job_card.full_time]
    A career at Resilience is more than just a job - it's an opportunity to change the future.Resilience is a technology-focused biomanufacturing company that's. We're building a sustainable network of ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Ohio Centers Operations

    Manager, Ohio Centers Operations

    National Audubon Society • Dayton, OH, US
    [job_card.full_time]
    Manager, Ohio Centers Operations.The Manager, Ohio Centers Operations works closely with the Senior Manager, Ohio Centers Operations in running day-to-day operational activities of the Ohio Conserv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    We use cookies and similar technologies on our site. Please view ourCookies & Similar Technologies Policy. Please close this banner to accept our policy.

    We use cookies and similar technologies on our site. Please view ourCookies & Similar Technologies Policy. Please close this banner to accept our policy.

    WWE (World Wrestling Entertainment) • Dayton, OH, US
    [job_card.full_time]
    WWE is an integrated media organization and the recognized global leader in sports entertainment.The company consists of a portfolio of businesses that create and deliver original content 52 weeks ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Territory Manager - Colorado

    Territory Manager - Colorado

    Ethos Holding Corp • Newport, KY, US
    [job_card.full_time]
    Reporting to the Regional Sales Manager, this position is responsible for the sale and continued support of Ethos Laboratory’s services in a specified region or major geographical area.The Te...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    SOFT SERVICES MANAGER

    SOFT SERVICES MANAGER

    ESFM • Blue Ash, OH, US
    [job_card.full_time]
    Position Title : SOFT SERVICES MANAGER .ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility M...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager II, Site Controller

    Manager II, Site Controller

    Regal Rexnord • West Chester, Ohio, USA
    [job_card.full_time]
    The Manager of Finance will have financial leadership responsibility for a $75 Mn business unit forecasted to deliver double digit CAGR. The Manager of Finance is a strategic leadership position res...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]